Roberts Toyota Auto Repair Service

A 2 hour wait without any communication as of why it's taking so long is absolutely unacceptable. I realize things happen but you should value your customers time by asking them if they'd like to reschedule if they are not able to stay.

I was very happy with my experience with Roberts Toyota. I wish I could have gotten our trucks from y’all but you didn’t have the trucks we wanted but I will be coming to you for all my services and parts.Thanks again for your service. I’ll be glad to spread the word about your service and your staff.

Great service at Robert’s Toyota. Immediately greeted and checked in. Excellent service completed quickly.

Roberts always treats me with the utmost customer service! Thank you Roberts!

I experienced a difficult time scheduling an appointment on your website. Mr. Fee performed his duties in a professional and competent way.

Great experience! Will definitely use you all for all my car needs!

Excellent service

1

Great service team...thanks

I took 2 hours to change oil and rotate tires. Could at least let us know it was going to take that long.

Great experience! Took a bit longer than estimated, but Larry kept me informed along the way.

My schedule appointment was for 8:00 AM on May 18th. I arrived about 9 minutes early and was third in line to check in. I was told that the tune-up, etc would take 3-4 hours. I was asked if I was going to stay but replied that my wife was going to pick me up and I requested that they either call me or text me when finished so I can come back. At approximately 1:00 PM I called the Service Dept to ask the status of my vehicle. I was told it was not finished and the crew was just coming back from lunch. I was then asked “when do I need my vehicle?” I said asap as I was told it would only take 3-4 hours. I was then told that they had a lot of other vehicles in for servicing that they attended to first since I had not told the person who checked me in that I would like mine asap. I WAS THIRD IN LINE!! I didn’t think I needed to tell them ASAP as I was not asked. I finally received a call approximately 2:20 PM that my Highlander was ready to be picked up. I then had to fight traffic along HWY 31 South from Spring Hill (GM Plant shifts & school letting out) getting to Roberts almost at 3:40 PM. So I am slightly “miffed” at waiting an unusual amount of time for my vehicle to be serviced when I was informed it was going to take “around 3-4 hours” when I checked in.

I appreciate Patrick Carlson and all the men at Roberts Toyota that helps take vehicle when l bring it in for service checks, they always do a great job thank you.

Larry is a friendly representative of Robert's Toyota. I feel well taken care of when working with him. He is an asset for the Service Department.

I don’t believe the invoice was accurate. I left a message on Thursday and also sent a text and haven’t been contacted. The estimate was $288 and I had a $200 service credit plus a competitors coupon. I was invoiced $193.16 which doesn’t seem correct. It should have been around $95.

Great service

Great

Great

Great service. Everything was done well, and quickly.

Larry Fee is the best!! Give him a raise!