We were Satisfied with our Vusit as Always we just had a small problem on the way home! Our tire pressure light came on flashing at first but then stayed on! We Called back and we are going to Stop by Monday for them to Check on it!!
3/2/2024
Brenda T. VERIFIED CUSTOMER
This was my first visit to get my oil changed after the death of my husband. We had had the oil change 4 times before no problems. They had also change the bulb in the running light and rotate the tires each time. I was there on 2/8/24 for oil told I would need to return to replace 11 lug nuts which needed to be replaced which I paid for at this visit and return to get them replaced on 2/15/24.I had an appointment at 10 arrived around 9:30 and after 5 hours was told they was not able to fix running light because they didn't have the right part so I paid for the part to be ordered. I called after not receiving a call after a week to see if the part had come in made and appointment for today March 1 to replace part. I was told there would be not charge for today. To my surprise, they had ordered the wrong part and my cost today after 2 hours of waiting was $255.72. After spending 3 visits and close to $1,000.00 dollars, I felt they took advantage of me because I was a woman alone.
Sincerely Brenda L Thompson
3/2/2024
Albert L. VERIFIED CUSTOMER
Always the best !
3/1/2024
Donna O. VERIFIED CUSTOMER
I had a 3:30 appointment and it took 2 hours for an oil change and tire rotation. I’ve never had service take this long in the past. I’m hoping it was because of employee shortage, but this info should be given to customers when they make the appointment. Oil % meter was not reset on vehicle.
The Service Dept rep was amazing, very nice and calm when I spoke with him.
3/1/2024
Colette M. VERIFIED CUSTOMER
Very satisfied with service at Roberts Toyota, from front desk, service techs, and with Larry Fee at explaining invoice and how timely every service call is handled. Thank you.
3/1/2024
Eli B. VERIFIED CUSTOMER
I was in because of a RECALL. You did an oil change and tire rotation with out asking. Then you charged me 108.00 when I only had 2000 miles from my last oil change. I didn’t ask for an oil change because I’m only in Tenn for 4 months a year. Synthetic by mobile one should be good for 7,000 miles
3/1/2024
Connie C. VERIFIED CUSTOMER
Always a pleasure dealing with Roberts Toyota. Service today was even quicker than usual. Love the new automated text updates!
3/1/2024
Steve R. VERIFIED CUSTOMER
Great guy to deal with.One of the best in the business.
3/1/2024
Deborah W. VERIFIED CUSTOMER
Thank you.
3/1/2024
Michael H. VERIFIED CUSTOMER
Inner finder had missing push-pins not installed at all or incorrectly. I do have pictures.
2/29/2024
Georgia D. VERIFIED CUSTOMER
I have been going to Lexus of CoolSprings and Lexus of Nashville no one has ever said anything about the problem I had .
2/29/2024
Nancy G. VERIFIED CUSTOMER
Met with a smile, even though appointment was later in the day. He was very pleasant to speak with. Larry kept me informed on my service and also explained a future service needed and that it would take at least a couple of hours or so and that I might want to make arrangements to leave the vehicle and not have to wait in the waiting area for that long. Very pleased !!!!
2/29/2024
Paul S. VERIFIED CUSTOMER
Larry is a good man. Great communication and very straightforward.
2/29/2024
James G. VERIFIED CUSTOMER
Totally satisfied, I appreciate your service department. Also Cory Southern is assume
2/29/2024
Charity N. VERIFIED CUSTOMER
They replaced the oil filter that was leaking and the customer service was good but no one mentioned anything about my driveway oil stains from the leak when I showed them pictures. I'm going to attempt to get all the oil off myself by scrubbing. Just not how I planned to spend my weekend.
2/28/2024
Brent C. VERIFIED CUSTOMER
Pretty easy. No problems. I had to get the recall taken care of with the vehicles kicking into drive from neutral and the first oil change and service too. Everyone was kind and considerate.
2/27/2024
Duncan P. VERIFIED CUSTOMER
Thanks to Larry and his capable team
We will be back.
2/27/2024
Jonathan E. VERIFIED CUSTOMER
Effective and efficient! Good people skills.
2/27/2024
Daniel W. VERIFIED CUSTOMER
Just seems like it was very unsatisfactory sales guys was ****
2/27/2024
Joe M. VERIFIED CUSTOMER
I have always received professional and courteous service from the service department.