Courteous and hinest. Didn’t do maintenance that wasn’t necessary! Taking my vehicles there from now on for all my maintenance
1/26/2024
Dylan M. VERIFIED CUSTOMER
Larry was cool and very upfront about any issues he had knowledge of at the time.
The issue was that the tech who performed the initial inspection concluded the brakes were in the green.
The hybrid tech looked at the brakes which were shown to have less than 0-3mm remaining. Quite the difference there. Larry communicated he was sorry it wasn't noted before, but was glad it was caught. He's a cool dude, and he did everything he was supposed to.
Mistakes happen, but it's always one thing or the other at Robert's. After my last service, I had to have the upholstery cleaned (driver seat, console, and steering wheel) due to a dark residual stain in the driver side from someone with grease/oil on their clothes/hands. My car has seen better days, so I'm not mad about it, but I would be have been if I owned a newer car.
The time before that the wheels were noticeably out of balance at highway speeds, so I had to take it to a tire shop at my destination to get the wheels rebalanced.
Having to go back behind the service to fix those small mistakes is mildly irritating but not a deal breaker .
1/26/2024
Judy G. VERIFIED CUSTOMER
Larry is very nice and cares about the customer's satisfaction. He took care of my needs with my vehicle and assured me they would be there to take care of me if I had any more problems. Steve was also a nice and caring person.
1/25/2024
Kay S. VERIFIED CUSTOMER
Extremely nice to work with
Friend forever
1/25/2024
Hannah L. VERIFIED CUSTOMER
The oil cap was off and I got home today and my car was smoking
1/25/2024
Julia H. VERIFIED CUSTOMER
My family is so thankful that we found Roberts toyota. Everyone is awesome we receive great service and a technicians are very knowledgeable about the issues. Thank you.
1/24/2024
Consuelo J. VERIFIED CUSTOMER
Patrick provided great customer service. I purchased a service contract and will be returning to Robert’s for future maintenance. However, I requested that the hatch wind shield wiper blade be replaced and when I was driving back home I turned on the wiper to clear the hatch window (due to rain storm)and the wiper mechanism came apart and left hanging.
I would like to be contacted so it can be attached back on or replaced.
Thank you
1/24/2024
Alan G. VERIFIED CUSTOMER
Thanks
1/24/2024
Kenneth M. VERIFIED CUSTOMER
Great job
1/24/2024
Sandra M. VERIFIED CUSTOMER
Very nice and no long wait. Felt very conformable.
1/24/2024
Wyatt G. VERIFIED CUSTOMER
Wonderful service
1/24/2024
Peter D. VERIFIED CUSTOMER
Very Courteous
1/23/2024
Andrew G. VERIFIED CUSTOMER
Larry was extremely nice and helpful . He did everything in his power to try and accommodate my needs. Unfortunately I could not afford the high costs for repair.
1/23/2024
Kaylee M. VERIFIED CUSTOMER
Will only ever take my car here!
1/21/2024
Isabelle N. VERIFIED CUSTOMER
Disappointed that service advisor was impatient with me as I questioned why the assigned didn't appear to be completed. Wonder WHY my vehicle required three visits to get a CORRECT windshield wiper installation. Appears to be NO ACCOUNTABILITY offered by service advisor. Considering other sources of service.
1/21/2024
Wyatt J. VERIFIED CUSTOMER
Larry was straight forward and very kind! He made the whole process so easy,I got to sit back,chill out,and my car was done in no time! Thanks guys. You guys are my new go to dealer.
1/20/2024
Jason M. VERIFIED CUSTOMER
Wait time little excessive
1/19/2024
Gary K. VERIFIED CUSTOMER
I’m very happy with my service done at Roberts Toyota…Everyone was so pleasant and professional with me from the time I pulled up to the service bay doors, right through to the time I left the lot…Very happy and I recommend Roberts Toyota to everyone…
Thank you…
GTK
1/18/2024
Cheryl L. VERIFIED CUSTOMER
Thank you for such good service. We appreciate it especially in view of the extreme weather.