Took an hour and half to do a oil change and tire rotation. Was quoted $99. Then got there he said $116. Ended up charging $130. Highway robbery for an oil change and as long of a wait as it was. Got there at 3pm wasn't out til 4:30pm.
1/14/2025
Janet C. VERIFIED CUSTOMER
I explained the situation to the service manager Erin.
1/14/2025
Cody C. VERIFIED CUSTOMER
I thought they did an inspection but when I got the Hohenwald exit and I noticed my tire was saying it was 19 PSI, stopped and checked it out and there was a screw in it that wasn’t in it before I came there. So now I have to get a plug put it in!!! I’m PISSED.
1/12/2025
Steve F. VERIFIED CUSTOMER
As usual I am always 100% satisfied with Roberts Toyota. Came in at 1 PM on Jan 9th for a brake pad replacement and was told that it would be a 2 hr job. I was texted at 2:50 that it was finished. 10 minutes early!!! Thanks Roberts!!
1/10/2025
Anna S. VERIFIED CUSTOMER
Was very pleased, thank u
1/10/2025
Tom H. VERIFIED CUSTOMER
Larry treats me like family. I totally trust him to keep my terrific 15 year old truck running perfectly. You are fortunate to have him on your team!
Tom H
1/10/2025
Joy M. VERIFIED CUSTOMER
N/A
1/10/2025
Terry K. VERIFIED CUSTOMER
All went well today.
1/10/2025
Dudley D. VERIFIED CUSTOMER
Michael was very good and professional ! Another callout to Erin, who loaned me a car, why I could work today in town ! Very Awesome Team at
Roberts Toyota !
1/10/2025
Matthew B. VERIFIED CUSTOMER
Came in for a regular service. The wait was over 2 and a half hours. That seems a bit much. Also, I asked that the truck be programmed so when I open the driver side door that all of the doors unlock. I was told that was done. But it does not work. I don’t come back in because I’d been there so long already.
1/10/2025
Cathey M. VERIFIED CUSTOMER
I will give an excellent review. Great bunch of folks. I was very happy .
1/10/2025
Elizabeth D. VERIFIED CUSTOMER
Thank you
1/9/2025
Dennis B. VERIFIED CUSTOMER
He was awesome!
1/9/2025
Lee A. VERIFIED CUSTOMER
He was polite, professional, and very kind getting my service handled quickly and professionally. Great experience.
1/9/2025
Maurice C. VERIFIED CUSTOMER
Exceptional performance by the staff there
1/9/2025
Dennis L. VERIFIED CUSTOMER
Not all of this was Patrick’s fault, but my appointment was at 10 AM. No one looked at my car until 11 AM. Then the diagnostic to determine why my radio was not playing was not completed until a total of 3.5 hours after I initially arrived. I was not told sorry for the delay. I often had to get up and see Patrick to find out what the delay was. Patrick said there was a huge amount of cars being repaired. So that is why I say all of this was not Patrick’s fault. However, as a customer, I did not get the best service from Roberts Toyota today.
1/9/2025
Elaine T. VERIFIED CUSTOMER
I will be glad to discuss this if you like.
Wayne Tabor- ****-****-xxxx
1/8/2025
Schain I. VERIFIED CUSTOMER
Great experience. Larry and team were great. Will continue to bring my vehicles to the team.
1/8/2025
Debora P. VERIFIED CUSTOMER
Mr. Hughes explained the services very well and was courteous. Thank you for completing the job in a timely manner.