Excellent service as always. My super service advisor, Danecia Dedeaux, is alway on top is everything. Again, Excellent services.
2/12/2025
Celia C. VERIFIED CUSTOMER
She explained everything well and the car was serviced in a very timely fashion.
2/12/2025
Jeanne A. VERIFIED CUSTOMER
Ali is always a big help. I appreciate him so much. He is a great asset to your service department. I give him 5star for all the help he does for me and my family need with our cehicles
2/12/2025
Pavel M. VERIFIED CUSTOMER
I appreciate that she is always willing to help .Thank you Danecia.
2/12/2025
Azin K. VERIFIED CUSTOMER
Generally I am satisfied with my service with keys Lexus but this time I dropped my car off on Saturday and was offered a loaner but I said if I can get my car back before the end of the the day then I don’t need a loaner so I was dropped off. I didn’t hear back to get my car till 30min before closing that I called and texted Anthony about the status of my car which at fist he said it’s not ready till Monday. I expressed my frustration and reminded him that I didn’t get a loaner bc he said I can get my car back and that I need a car for the weekend and Monday morning to go to work. I asked to get a ride back to the dealer so I can get a loaner which he arranged. By the time I got there he said the car is ready and that he mistook me with another customer. I’m happy I got my car back and it was taken care of well but didn’t appreciate the unnecessary stress trying to follow up and figure out what happened to my car instead of the dealer following up with me and take care of it on time as promised.
2/12/2025
Caliber C. VERIFIED CUSTOMER
Alejo was great and always kept me informed
2/11/2025
Dinno C. VERIFIED CUSTOMER
Ali gave me 5 star service
2/11/2025
Salvador L. VERIFIED CUSTOMER
Ali is an exceptional worker goes above and beyond extremely helpful and nice. Honestly Ali is the only reason I come to this keyes lexus. I have other locations closer but he is the only reason I still make the drive to Van Nuys keyes lexus
2/11/2025
Inderjit D. VERIFIED CUSTOMER
Fully satisfied
2/11/2025
Boris B. VERIFIED CUSTOMER
Good service thanks
2/11/2025
Jerry B. VERIFIED CUSTOMER
Anthony is always a pleasure to work with; thank you for the amazing service.
Tiffany Blackwell
2/10/2025
Marci F. VERIFIED CUSTOMER
I’ve already sent an email to my salesperson Dany at the dealership but to summarize, I felt disregarded and disrespected. I was not communicated to with honesty or integrity and I’m not intending to return here unless I am made aware of changes.
2/10/2025
Miguel R. VERIFIED CUSTOMER
I really appreciate Alejo Morales , he explained everything about my car, he was very helpful thank
2/10/2025
Marvin Engineering. VERIFIED CUSTOMER
I have always been satisfied with the service that I have received at keys Lexus van Nuys for over a decade and it is one of the reasons that I continue to maintain my loyalty of service to the Van Nuys location. In recent years, I have had excellent service from Bill Horvat. He is extremely patient and accommodating while also being transparent. He knows what’s happening in operations and is always available to provide technical explanations..
2/10/2025
Erick G. VERIFIED CUSTOMER
Bill consistently provides outstanding service, demonstrating exceptional knowledge and a willingness to assist at all times. Will continue to request him for future services.
2/10/2025
Tiffany M. VERIFIED CUSTOMER
Ali and Jake were great!
2/10/2025
Mia O. VERIFIED CUSTOMER
Elda was very professional, efficient, and personable! I will definitely be asking for Elda every time I come in!
2/10/2025
Jerry L. VERIFIED CUSTOMER
Joe was very helpful. The maintenance took the amount of time he said it would. His communication was good and he was very nice.
2/9/2025
Steven D. VERIFIED CUSTOMER
Anthony is an asset to both Lexus and Keyes.
2/9/2025
Jeanne A. VERIFIED CUSTOMER
I give ali the highest satisfaction for all the services he is been hleping us with our vehicles needs.