Waited in the area the whole day on Thursday 3/21 because I was told the car would be done that day. Was told the car would be done by 4. It wasn't until 5:30 that I was told that it wasn't ready because one part wasn't in stock. Had to come the next day to pick it up. I would assume that an inventory of parts would be taken at or before the time of work on my vehicle. Would have been nice to know earlier that my car needed to stay overnight. I would have gone back home and not waste my time in the area. I live 40+ miles away in Ventura and choose to come to Keyes as opposed to the Lexus dealership in Valencia because of how well Keyes has treated me in the past. Hope this a one time instance. Will plan on coming back for my next service with the hopes of a better experience.
3/26/2024
Farshid R. VERIFIED CUSTOMER
Your employees left trash in my car. It was an empty Keys water bottle. Very unprofessional.
The whole process was also unsatisfactory. I received a text that the car was ready so I went back to the dealer, which made me wait another hour because the car was not actually ready. Next time only send the text when the car is actually ready, not 54 minutes earlier.
3/25/2024
Mkrtich A. VERIFIED CUSTOMER
No comments at this time
3/25/2024
Marta R. VERIFIED CUSTOMER
I have not been to this service department in awhile. But, it is a 10 star compared to my local dealership. I will be returning.
3/25/2024
Stephanie M. VERIFIED CUSTOMER
Danecia is great.
You need some improvement in your service department. We always get the car back with some of the car settings changed. I can appreciate how difficult that is but it is something to work on.
3/25/2024
Ofelya H. VERIFIED CUSTOMER
Calvin was great
3/24/2024
Sherry A. VERIFIED CUSTOMER
Anthony was amazing! Very kind, patient with my questions and so helpful! I will always come back for future services and work with him. Thank you!
3/24/2024
Lena A. VERIFIED CUSTOMER
Danecia! Was an excellent! She provided to me good service
3/24/2024
Aniceto L. VERIFIED CUSTOMER
Anthony always performs exceptional service.
3/23/2024
Amanda A. VERIFIED CUSTOMER
Yes, he was great!!
3/23/2024
Marcia G. VERIFIED CUSTOMER
Bill always makes sure the process runs smoothly there, and has such a friendly personality, does a great job of making a normally slow experience one to look forward too.
3/23/2024
Erick G. VERIFIED CUSTOMER
Danecia is a wonderful customer service representative! Kudos to her for the ability to help the customer in resolving and answering questions .
Keep up the excellent attitude! God bless you.
3/23/2024
Arutyun B. VERIFIED CUSTOMER
Calvin Ellis is a great at what he does.
3/23/2024
Janet A. VERIFIED CUSTOMER
Bill was great, the cost on labor on some simple fixes was way too high.