Factory recommended tire pressure is 30 pounds not 34
3/19/2024
Harold M. VERIFIED CUSTOMER
Great job positive energy
3/19/2024
Alan N. VERIFIED CUSTOMER
What service?!?. I brought my car in 3/18/24 for a free 10k service which is what they told me when I made the appointment for 11.30. Anthony confirmed with me that because they never performed the 5k service correctly, this service would be free. After asking twice if my car was done around 1pm, Anthony finally came and told me at 1:30 they went to lunch and never even started working on it. I then took my car home. This is the worst experience I’ve ever had. I called the service manager on the way home and he had no answer for me. I’m still waiting for his response.????
Also there is no complimentary snacks now.
3/19/2024
Anisha B. VERIFIED CUSTOMER
Good job to the team! Fantastic technician! Love the determination to find the problem.
3/19/2024
Henri S. VERIFIED CUSTOMER
Thanks
3/19/2024
Cepriano Payot. VERIFIED CUSTOMER
Excellent job.
3/18/2024
Neelam A. VERIFIED CUSTOMER
excellent job
3/18/2024
Marco E. VERIFIED CUSTOMER
Good customer service.
3/18/2024
Heidi G. VERIFIED CUSTOMER
I was charged over $600 that was not what I was anticipating… The website was extremely confusing and everything said $0.00 dollars… Then when I went to go pick up my car, I was charged $619 for an oil change and Other BS… I had even explained to Danecia how disappointed I was two weeks ago with the other technician who wanted to charge me $400 for an oil change… She didn’t even call me to ask me and double check when evidently I approved the charge
In previous years, Andy was my go to and unfortunately he moved to Woodland Hills. If I continue to be a Lexus customer, I most likely going to go to Woodland Hills from now on just so I can have better service.
3/18/2024
Patricia Z. VERIFIED CUSTOMER
Ali, is an exceptional Lexus employee, who always puts his customers first, your organization/business is fortunate to employ him.
3/18/2024
Ann T. VERIFIED CUSTOMER
Calvin was informative and easy to work with. I'm completely satisfied with the service I received.
3/18/2024
Barbara F. VERIFIED CUSTOMER
Ali is simply the best service rep I have ever worked with.
3/17/2024
Isela M. VERIFIED CUSTOMER
Am very pleased with your excellent service.
3/17/2024
Christopher C. VERIFIED CUSTOMER
Excellent
3/16/2024
Sarah L. VERIFIED CUSTOMER
Another great experience with Anthony. Thank you!
3/16/2024
Michal R. VERIFIED CUSTOMER
The service consultant (Celvin) was very professional, polite and welcoming. He received the vehicle, asked the right questions, followed the service components, and continuously informed me of the progress. The service was completed in a timely manner. Highly recommend him.
3/16/2024
Yeva N. VERIFIED CUSTOMER
Ok
3/16/2024
Janna S. VERIFIED CUSTOMER
Bill Horvat is the best-he has earned my trust in his advice totally.