This was my first time servicing with Lexus and I could not have had a a more pleasant experience! Calvin was so efficient and answered all my questions. The service was done faster than expected and everyone was so kind.
1/26/2024
Beth R. VERIFIED CUSTOMER
Ali is wonderful. Kind, knowledgeable, and attentive.
1/25/2024
Armine A. VERIFIED CUSTOMER
I'm so glad you're trying to find out what customers think. And I am very sad to inform you that it was my worst experience, I must say that the service was shamefully bad and they did not give any solution to my question. Needless to say, they not only did not fix the defect in my car's tire, but also returned my car's tire to me in the same condition. And I had to drive that faulty car from the dealer to home, risking the lives of my two 6- and 7-year-old children. This is a disgrace and an irresponsible attitude towards people's life and safety. But when I bought the car, they told me that all services related to the car are free for one year. and now they say sorry, it was not related to the tire. I am angry and scared beyond words. Because due to such irresponsible attitude, I risked the lives of my children and drove that faulty car.
1/25/2024
Gwi M. VERIFIED CUSTOMER
Antony was so great with his communication. Everything went perfectly.
Thank you!
1/25/2024
Marianne G. VERIFIED CUSTOMER
Very satisfied
1/25/2024
Brittany E. VERIFIED CUSTOMER
Always happy with the customer service I receive from Bill.
1/24/2024
Fredy Cecilio. VERIFIED CUSTOMER
I have nothing to add, thank you
1/24/2024
Erik M. VERIFIED CUSTOMER
Great service from Ali
1/24/2024
Eduard N. VERIFIED CUSTOMER
Just try not to bother customers without good reason. Customer can get pissed off and choose another dealer for customer needs.
1/24/2024
Ittel U. VERIFIED CUSTOMER
The guy I worked with was amazing!!
1/24/2024
Manuel Antonio. VERIFIED CUSTOMER
Excellent service
Thank you Bill Horvat
1/24/2024
Saeed K. VERIFIED CUSTOMER
Great job. Thanks.
1/22/2024
Alexander C. VERIFIED CUSTOMER
He is always very helpful. I am always satisfied.
1/22/2024
Grigor D. VERIFIED CUSTOMER
Friendly and respectful
1/21/2024
Omar R. VERIFIED CUSTOMER
Anthony Perkins was never to welcoming & dissmisive!
1/21/2024
Lucia M. VERIFIED CUSTOMER
Bill was very polite and professional. He truly made me feel comfortable to have my vehicle serviced at keys. I would definitely be a return customer,
1/21/2024
Adam T. VERIFIED CUSTOMER
Danecia was great. The car was ready when promised.
1/21/2024
Cesar P. VERIFIED CUSTOMER
Bill has always provided excellent service, which is why I choose Keyes over other closer dealerships.
1/21/2024
Nicole F. VERIFIED CUSTOMER
I always appreciate the service I receive from Keys Lexus (Van Nuys). My car has been serviced at this location for 12 years. Although, my servicer, Ali Alrubaie is new to me, he has always been informative, professional, and accommodating. Keys Lexus should be grateful to have him working for this company. I work for a major corporation, as well. From my experience, it is always beneficial and important to acknowledge and reward team members, who continue to provide excellent service to customers. I hope this company rewards their team for this in some manner. Keep up the exceptional service and I will continue to bring my car and refer this location to others.
1/21/2024
Lloyd K. VERIFIED CUSTOMER
Calvin Ellis was very polite and helpful. Thanks, Keyes Lexus.
Lloyd