As always Bill did a great job. His outstanding service is a main reason I keep buying Lexus!
12/24/2023
Hynu K. VERIFIED CUSTOMER
I wanted to express my gratitude for the exceptional service provided by Bill Horvat. His professionalism, patience, and dedication to customer satisfaction truly stood out. Bill went above and beyond, ensuring that the repairs were not only completed but done with precision. His commitment to going the extra mile reflects positively on your team and contributes significantly to my overall satisfaction. Kudos to Bill for delivering outstanding service.
12/24/2023
Shervin S. VERIFIED CUSTOMER
It took them 4 hours from the time I came in to do a oil change. I will never come back again. And on top of it then I kept asking Ali for a discount. He told me everybody has to wait. Just completely brush me off
12/24/2023
Loren B. VERIFIED CUSTOMER
Bill was very courteous and helpful.
I must add to Bill’s qualities. He’s very diplomatic, and does everything in his power to protect Keys Lexus’ reputation. I actually liked his style of calming an excited customer. I came in on an unfriendly rainy evening, expecting immediate “cure” for my car. Bill reassured me everything would be taken care of … He remained faithful to his promise.
Thank you. Merry Xmas and Happy New Year
Bracha Loren. ****-****-xxxx
12/24/2023
Alexander L. VERIFIED CUSTOMER
Thank you for your great service Anthony. Hope to see you again on the next schedule
12/24/2023
Victoria A. VERIFIED CUSTOMER
Bad services
12/24/2023
Milagro H. VERIFIED CUSTOMER
Thank you for the excellent service..
12/23/2023
Tamara M. VERIFIED CUSTOMER
Tony is very personable and customer service oriented! Much appreciated.
12/23/2023
A P. VERIFIED CUSTOMER
Great service
12/23/2023
Philip M. VERIFIED CUSTOMER
Anthony made sure the car was ready as requested in two hours and I was happy to wait for the car in the waiting room. It would not have been worth coloring from Pasadena if it needed more time.
12/22/2023
Thomas S. VERIFIED CUSTOMER
My right front tire was going flat. I was able to drive it to Keyes Lexus. My usual service person was off. Bill stepped in and got the tire replaced under warranty. I was back on the road in about 90 minutes with a new tire. Now that’s service! Thank you for going the extra mile. Needless to say, I’m a happy camper!
Tom Saliba
12/22/2023
Bj R. VERIFIED CUSTOMER
Anthony Pastoral was excellent, as always
12/22/2023
Jose P. VERIFIED CUSTOMER
Ali is the reason I service my car at that dealership
12/21/2023
Marian M. VERIFIED CUSTOMER
Satisfied
12/21/2023
Alberta K. VERIFIED CUSTOMER
He contacted us regularly and answered our questions. Great service from Calvin.
12/21/2023
Yasmeen M. VERIFIED CUSTOMER
Efficient, courteous and professional,
12/20/2023
Joyce G. VERIFIED CUSTOMER
Daneshrads fabulous!
12/20/2023
Jessica N. VERIFIED CUSTOMER
Communication was not good. All updates were only given after I called and texted. I was not informed how long additional changes would take even though I noted in my approval that I needed to know in order to make both work and child care plans.
12/20/2023
Alma M. VERIFIED CUSTOMER
Ali always provides me with outstanding customer service.
12/20/2023
Keetha C. VERIFIED CUSTOMER
Received knowledgeable and timely services and she was very friendly.