When I first stepped into the realm of this dealership, it was as if luxury and warmth converged seamlessly. Bill H, my service manager, has been nothing short of extraordinary since the outset. Beyond merely tending to my car's needs, he's curated an experience that resonates with genuine care and attention to detail. With a profound respect for my time and an unwavering courtesy, Bill has elevated my visits beyond a routine oil change into a testament of exemplary service and hospitality.
12/12/2023
Violeta L. VERIFIED CUSTOMER
Yes! Completely satisfied with the service of my car. But very unsatisfactory with your Cashier. I suggest that you replace your cashier with machine. I am expecting a very complete high customer service satisfaction from Lexus but failed with a Cashier with no knowledge of Cust service. Also, you allow your employee to be wearing slippers at work ???
I am very much willing to discuss my experience with your Cashier happened yesterday.
12/12/2023
Brian B. VERIFIED CUSTOMER
Excellent customer service and efficient workflow.
12/11/2023
Dana Flowers. VERIFIED CUSTOMER
Thank you.
12/11/2023
Rima M. VERIFIED CUSTOMER
Thanks ????
12/11/2023
Cindy T. VERIFIED CUSTOMER
Anthony was knowledgable and friendly. Nicholas was wonderful because he was patient and showed me how to program my radio.
12/11/2023
Sherrel H. VERIFIED CUSTOMER
Danecia was wonderful. She could not have done more. However, AAAA had a great deal of difficulty getting in touch with the service manager. This was a huge job and one that was happening over the holidays so it made it difficult for everybody. On the hole, I am very satisfied with the work that Lexus did, and that my service person Denecia did.
12/10/2023
Mark S. VERIFIED CUSTOMER
Always a pleasure to work with Anthony. Will always go back to him for any servicing for my car and future cars.
12/10/2023
Latrell N. VERIFIED CUSTOMER
Everyone I come to Lexus, I’m treated with respect and professionalism! I always have a great experience with Keyes Lexus!
12/10/2023
Rosik B. VERIFIED CUSTOMER
Very friendly and helpful person Thank you Anthony
12/10/2023
Stephen J. VERIFIED CUSTOMER
Danicia is excellent; by the way, in case you don't realize it, I've been a customer of keys Lexus for over 25 years.
12/10/2023
Michael S. VERIFIED CUSTOMER
Ali provided exceptional great service as usual.
12/10/2023
Ramon Q. VERIFIED CUSTOMER
After working with Mr. Pastoral I’ve decided to take my car in for service through Keyes Lexus and nowhere else. He convinced me Lexus service is highly competent and trustworthy. It makes taking my car in for even routine service a pleasure.
12/10/2023
Tami L. VERIFIED CUSTOMER
Ali is the best Service person that I ever had at any Lexus Dealer Ship
I have recommended him to friends that own Lexus
12/9/2023
Roxanne W. VERIFIED CUSTOMER
Excellent service.
12/8/2023
Linda B. VERIFIED CUSTOMER
Very friendly and efficient. He didn’t try to oversell any procedures. I would definitely recommend him to others getting service from your shop.
12/8/2023
Howard O. VERIFIED CUSTOMER
Anthony was terrific. I was called by Keyes Lexus to setup this Friday appt today. I came at 10:45 and had to wait 30 min before seeing Anthony. He then told me there wasn't any airbag recall. This is outrageous. My wife is presently in the ICU of Tarzana Hospital. It was OK for me to go but why was this done? Please do contact me on this.