Danecia, is a great service advisor very prompt and able to quickly provide answers to questions.
Additionally, keeps great communication on status of service.
Danecia, seems to be one of the busiest service advisors but she’s so great about keeping calm and provides great customer service to all her clients..
Thank you Danecia????
12/6/2023
Eric G. VERIFIED CUSTOMER
Anthony was fantastic! He helped me with all of my questions. He was honest, patient and took the time to go over the options. I will definitely be back and look forward to working with Anthony on all future service needs. It’s so reassuring to have a relationship with a service manager like Anthony And know that you are getting the best quality work and maintenance.
12/5/2023
Margaret Y. VERIFIED CUSTOMER
I brought my vehicle in on Tuesday but was not able to pick it up until Monday. Initially, the delay was due to the wrong part being delivered on Wednesday. Was then informed the right parts were not going to be delivered until Friday. Did not hear about the repairs again. Tried calling a few times but no one picked up when I selected the option to speak to someone who can tell me about the status of my repair. The service rep who took my vehicle in was out sick and as a result, no one got back to me even though the vehicle was likely finished before Monday. I had to call the operator on Monday who initially told me they were still waiting on the part before my rep called me to let me know the vehicle was ready. Not the kind of service I am used to receiving from Keyes Lexus. There should be a back up person when the intake rep is out on sick leave.
12/5/2023
Conrad S. VERIFIED CUSTOMER
He’s very professional, organized, honest, and helpful. I really appreciate his service.
12/5/2023
Amy Jean. VERIFIED CUSTOMER
Dropped the car off at 8:00 am to get the duplicate key and to check the air in the tires. Went at 4:00 pm to pick up and car was not ready. You guys didn’t even wash the car even though I got a text saying it was in the wash!!!!
12/5/2023
Alan S. VERIFIED CUSTOMER
Happy to oblige
12/4/2023
Richard S. VERIFIED CUSTOMER
He did a great job as he was attentive and is great at keeping me in the loop on status.
12/4/2023
Sanh C. VERIFIED CUSTOMER
Service fast service great friendly nice I love it thank you “Van Nuys LEXUS “
12/4/2023
Darren K. VERIFIED CUSTOMER
Bill is so responsive and so thorough. He is a pleasure to deal with!
12/4/2023
Jill B. VERIFIED CUSTOMER
Ali was absolutely fantastic he understood my needs and gave great suggestions. I’ll be definitely going back to him.
12/4/2023
Rimma K. VERIFIED CUSTOMER
The service was greath
12/4/2023
Robert L. VERIFIED CUSTOMER
I drove my car for the first time today, other than the night I picked up my car. I go to put on my sunglasses and they are not there. Then I look down to where my coin tray is and all my quarters have been taken too. I cannot believe that while my car is in service with you, items are being stolen from my vehicle. As a long time Lexus owner, and one who always gets the car serviced at Lexus - this is the first time theft has occurred.
Someone from Keyes needs to make this right. This is not okay.
12/3/2023
Blake S. VERIFIED CUSTOMER
Yes, please call me
12/3/2023
Phanor Q. VERIFIED CUSTOMER
Ali is very professional and attentive to the client's needs and maintenance of your vehicle.
12/3/2023
Sommer B. VERIFIED CUSTOMER
Yes
12/3/2023
Jacqueline H. VERIFIED CUSTOMER
Too expensive!
12/3/2023
Melissa A. VERIFIED CUSTOMER
Ali was truly excellent. Couldn’t have asked for more.
12/3/2023
David B. VERIFIED CUSTOMER
Ali is patient and dedicated to providing the best service every time we make contact. He makes all necessary recommendations for our vehicle and will also prepare us for future services. Our ongoing visits to Keyes Lexus are based on having a service advisor we enjoy working with, and without him there we would seek services elsewhere.
12/3/2023
Wayne L. VERIFIED CUSTOMER
The service and level of professionalism is gets top marks from me!