Very knowledgeable and great explaining all processes.
1/30/2025
Kathryn H. VERIFIED CUSTOMER
Alejo was very helpful in getting me through the tire situation. I am very appreciative .
1/30/2025
Alexandra R. VERIFIED CUSTOMER
The entire service team at Keyes Lexus offers unparalleled, outstanding customer service, especially our service advisor, Danicia D.
1/30/2025
Rustem N. VERIFIED CUSTOMER
The problem with my car has not been resolved. It continues to shake, just as it did before. When I initially brought the car to the dealer, they gave me a paper stating that everything was fine with the car, but they recommended doing an alignment and changing the wheels. The next day, I went to a workshop to have the alignment done and the wheels checked. The wheels were found to be in the "yellow zone," meaning they are still usable and do not need immediate replacement. However, after completing the alignment, the shaking issue persisted. The car still shakes at high speeds.
Today, I returned to the dealer and scheduled another appointment, but I have to wait another week. This is frustrating, as it means more wasted time and no resolution to the problem. Additionally, there is a constant buzzing noise in the steering wheel, which is especially noticeable when driving on uneven roads. Given that Los Angeles has very few smooth roads, the buzzing is practically constant. I specifically asked the dealer to address this issue, but nothing was fixed. The buzzing is still there, and the shaking problem remains unresolved.
1/30/2025
Brett M. VERIFIED CUSTOMER
Bill is always a pleasure to see and to work with. You know he’s giving you his utmost in care and is always paying attention to every detail. Work gets done quickly and well and if there are ever any issues usually Bill’s already taken care of them. It’s always great to see Bill! I trust him.
1/30/2025
Martina J. VERIFIED CUSTOMER
Everything is very good there
1/30/2025
Micky D. VERIFIED CUSTOMER
Ali does a great job of explaining all service tasks my vehicle needs or why it's needed. I trust him as a service provider and have been extremely satisfied with his guidance.
1/30/2025
Andres D. VERIFIED CUSTOMER
Amazing customer service on this warranty service. Thank you so much for taking care of this. Excellent communication during the time frame of the service. Great work!
1/29/2025
Jocelyn V. VERIFIED CUSTOMER
He gave me great service!
1/29/2025
Michaele E. VERIFIED CUSTOMER
Alejo was great in communicating and keeping me updated on the progress. I also liked the way he explained the services I was receiving as previous consultants have not taken the time to explain the service, costs or anything else for that matter. Thanks Alejo!
1/29/2025
Anthony International. VERIFIED CUSTOMER
Bill ability to provide valuable assistances and great customer relations complete great service experience.
1/29/2025
Agc Auto. VERIFIED CUSTOMER
Thank you Anthony, excellent service.
1/29/2025
Terri W. VERIFIED CUSTOMER
Bill was great as usual. He’s the best!
1/29/2025
Madjid N. VERIFIED CUSTOMER
Excelent service thank you
1/29/2025
Terri J. VERIFIED CUSTOMER
Anthony always have been great thank you for having people like him.
1/29/2025
Victor D. VERIFIED CUSTOMER
Excellent job
1/29/2025
Michel P. VERIFIED CUSTOMER
Very happy with Anthony. He is very polite, experienced, respectful gentleman.
1/29/2025
Takahiro T. VERIFIED CUSTOMER
Not right now later
1/28/2025
Kleinman B. VERIFIED CUSTOMER
Alejo was an amazing help!
1/28/2025
Julio C. VERIFIED CUSTOMER
I was very pleased with Danecia's customer service. She was very professional, informative, and courteous. The wait time was not satisfactory at all but I was generally happy with the service. Thank you Danecia