I had a failure of my hybrid system. I had to be towed home. I need to bring my car in for repair. Please contact me ****-****-xxxx. Is that covered under my warranty?
11/19/2023
Jasmine Y. VERIFIED CUSTOMER
na.
11/18/2023
Elena B. VERIFIED CUSTOMER
Great costumer service! Especial thanks to Bil!
11/18/2023
Hatim H. VERIFIED CUSTOMER
42
11/18/2023
David C. VERIFIED CUSTOMER
Bill continues to provide exceptional service. I was a bit disappointed that it took so long to service my car, but Bill did his very best to address the issue and I very much appreciate it.
I believe customers play a part in facilitating good service. If there is something I could have done to help the service department complete the work more quickly, please let me know.
11/18/2023
Marceo H. VERIFIED CUSTOMER
Very good service
11/18/2023
Harry G. VERIFIED CUSTOMER
Anthony and team are outstanding. I completed a survey I received yesterday from Dealer Navigator.
Thank you,
Harry G
11/18/2023
Al B. VERIFIED CUSTOMER
Very nice treatment from her.
11/18/2023
Mark S. VERIFIED CUSTOMER
Everything went smooth and was timely. Thanks.
11/17/2023
Hana B. VERIFIED CUSTOMER
Bill was very helpful and doing the best he could for the repairs needed on my vehicle
11/17/2023
Robert H. VERIFIED CUSTOMER
It’s my first time i meet Anthony Pastoral in lexus service department yesterday morning.,Anthony is very approachable person,he smile to his customer and he greet me good morning and he told his to help me for my car concern.,And after that he explained to me everything.
And after my car finish he msg me that my car is ready…..
Thank you lexus of Van Nuys and thank you for your excellent customer service like Anthony Pastoral.Good gob…!
Robert H
11/17/2023
Hani Khalil. VERIFIED CUSTOMER
Great Experience.
11/17/2023
Lusya K. VERIFIED CUSTOMER
Thank you
11/16/2023
Carole Y. VERIFIED CUSTOMER
Anthony had left when I picked up my car. The people on staff didn't know how to expedite my getting my car back. I was kept waiting for too long while they looked for paperwork. It was in the car.
11/16/2023
Patrick F. VERIFIED CUSTOMER
William bill horvaster (sp) is just a fantastic service adviser!
I’ve had him on two of my services & I can’t say enough good things about him!
11/16/2023
Om C. VERIFIED CUSTOMER
Bill was excellent in dealing with us during the recent servicing of our Lexus.
11/16/2023
Miran A. VERIFIED CUSTOMER
Very good service
11/16/2023
Alina K. VERIFIED CUSTOMER
Great service thank you
11/16/2023
Eva R. VERIFIED CUSTOMER
I had a 11:30 appointment. I arrived 11:25, yet the service representative took 2 people ahead of me. The second person arrived after me, yet he was taken ahead of me. I did not appreciate the wait.