Keyes Lexus of Van Nuys Auto Repair Service

Great!

I came in to get my defective radio unit replaced on warranty. However I was told it was done and I drove 40 miles / 80 mile round trip to pick up my car. However when I came to pick it up the unit did not work properly and it had to stay another night to fix it. The tech forgot to complete a step. So I had to go back without my car. I continue to have bad experiences from my 10,000 mile service, to my 15k service not getting a car wash, to my radio replacement not being ready when stated. Would like my 25k and 30k service comped given the continued miscues and given that I purchased the car from your dealership.

Thank you for your service

Best as ever. Thanks Anthony

I’m completely satisfied, great service and communication

Danecia is always courteous, knowledgeable and thorough. I appreciate her and Keyes.

Anthony is great and helpful as always.

3 hours for oil change, too much

N/A

While the service is excellent, I feel the service center schedules too many appointments leading to us having to use the rental car option. This means a return visit to the center and all the headache that goes with it. Please align your available appointments with capacity at the service center.

Bill is always a pleasure!

I was taken care of very fast and easy this time! very happy with service but if you could consider lowering prices on additional work that woukd be nice

I am writing to express my profound satisfaction and appreciation for the exceptional service provided by Ali, one of your outstanding Lexus Service Representatives. Ali's service went well above and beyond, leaving me thoroughly impressed. From the moment I arrived, Ali greeted me warmly and attentively listened to my concerns. His expertise and knowledge of Lexus vehicles were evident as he confidently addressed each issue. Throughout the service process, Ali kept me informed and provided timely updates, ensuring I was well taken care of. What truly stood out about Ali was his commitment to my satisfaction. He demonstrated exceptional attention to detail and took the time to understand my needs, offering valuable recommendations to optimize my Lexus's performance. Ali's friendly and personable demeanor created a comfortable and trusting environment. I felt confident that my vehicle was in the best hands possible. His professionalism and genuine care exceeded my expectations. I would like to extend my sincerest gratitude to Ali for his outstanding service. He is a true asset to your team and exemplifies the highest standards of professionalism and customer care. Please recognize and commend him for his remarkable contributions. Thank you once again for providing an exceptional service experience. I look forward to continuing my relationship with your dealership, knowing that I can always rely on Ali and your team for top-notch service.

Mr. Ali is very knowledgeable and skilled of his work and customer care

Always Happy with Bill's and Lexus great customer service.

Bill is always fabulous

100% satisfy

Excellent

Very satisfied William is a great service man

My car was just given tire inspection for 5k service. They did not change my oil on my newly bought certified NX 300 which came with two year service like the brand new ones. I have other Lexus that I take to Keys for service and it’s always oil change for every 5k miles. On my Ct200 it’s every 5k miles oil change on synthetic 0/20 oil. I was confused when Ali said synthetic oil is every 10k service.