Always Happy with Bill's and Lexus great customer service.
11/8/2023
Gail K. VERIFIED CUSTOMER
Bill is always fabulous
11/8/2023
Rosa V. VERIFIED CUSTOMER
100% satisfy
11/8/2023
Don L. VERIFIED CUSTOMER
Excellent
11/8/2023
Uzma K. VERIFIED CUSTOMER
Very satisfied William is a great service man
11/8/2023
Johnny C. VERIFIED CUSTOMER
My car was just given tire inspection for 5k service. They did not change my oil on my newly bought certified NX 300 which came with two year service like the brand new ones. I have other Lexus that I take to Keys for service and it’s always oil change for every 5k miles. On my Ct200 it’s every 5k miles oil change on synthetic 0/20 oil. I was confused when Ali said synthetic oil is every 10k service.
11/7/2023
Liberty P. VERIFIED CUSTOMER
My husband and I are happy with the service provided by Anthony Pastoral. We will always come back to Keyes Lexus because of him.
11/7/2023
Scott Y. VERIFIED CUSTOMER
Bill is excellent. I appreciate him getting me in without an appointment. Good work.
11/7/2023
Stephen**Dnc** K. VERIFIED CUSTOMER
Great service from Bill Horvat, as usual .
11/6/2023
Michael F. VERIFIED CUSTOMER
Great job!
11/6/2023
Teresa W. VERIFIED CUSTOMER
Danecia is thorough, knowledgeable and efficient; this is what keeps me coming back to Keyes! I had the IS as a loaner over the weekend. It’s nice! Is Leo still there? He sold me my NX!
11/6/2023
Ripsime M. VERIFIED CUSTOMER
Anthony is my service adviser for years. He is the best. I look forward to assist me with my vehicle for the future as well.
Very professional, respecttfiull and helpful
11/6/2023
Jane P. VERIFIED CUSTOMER
We were not comfortable with the repeated attempts to "upsell" on the service.
11/5/2023
Enmanuel E. VERIFIED CUSTOMER
Excellent, cordial and friendly service
11/5/2023
Yesica P. VERIFIED CUSTOMER
I was not called or updated on the working progress of my car. I had to call around 1630 to inquire about my car and Mr. Pastoral informed me that my car was going to stay another day in the car shop. I got upset because he did not tell me this when I left my car in the morning. His response was “ I told you to get a car’s lender”. Mr. Pastoral was so unprofessional and his demeanor towards customer’s service is ZERO”.
Very unhappy with the service that Mr. Pastoral provided to me.
11/5/2023
Sylvia M. VERIFIED CUSTOMER
Other than waiting for 25 minutes before someone checked me in for my appt.
Yes .
11/5/2023
Terri W. VERIFIED CUSTOMER
Bill was and continues to be great! He provides top tier customer service and professionalism each and every time.
11/5/2023
Miguel M. VERIFIED CUSTOMER
Tony was great, very helpful and car got done in a timely manner. Thank you Tony.