Ali has been my service writer since the beginning of my service history. I only take my vehicle to Lexus for service. I am beyond satisfied with Ali and I have recommended him to two other Lexus owners that I know. They too, have told me and thanked me for recommending Ali to them for servicing. I cannot thank Lexus enough for having such a highly qualified, caring, knowledgeable and gracious person in their employ. Whenever and whatever Ali recommends something that needs to be done on my vehicle I go ahead and have it done because he takes my safety as a high priority. I have NEVER been disappointed or dis-satisfied with the results of my service at Lexus and attribute this to my skill set of Ali and the mechanics at Keyes Lexus in Van Nuys
10/15/2023
Edward H. VERIFIED CUSTOMER
Great service from Anthony
10/14/2023
Martin G. VERIFIED CUSTOMER
Andre is excellent in every way
10/14/2023
Richard G. VERIFIED CUSTOMER
When having my car serviced, I ask for Bill Horvat. He is honest and always respectful about the cost.
10/14/2023
Ruding T. VERIFIED CUSTOMER
Everything went very smoothly and a lot quicker than I thought!
10/14/2023
Laura T. VERIFIED CUSTOMER
So glad I came to your service here in Van Nuys. So much better than my previous experience elsewhere. Thank you!
10/14/2023
Sona N. VERIFIED CUSTOMER
I confirmed my car was ready for pick up. Came in the following day to pick up. Noticed the invoice did not match up and questioned. The agreed upon service was not completed and I had to return again the following day to pick up my car. The issue is that coming over to Keyes takes over 90 minutes commute. Would appreciate clear communication and understanding. The services are reliable and appreciate the rental. The staff are always kind and attentive.
10/14/2023
Neal R. VERIFIED CUSTOMER
Bill was great. The staff damaged my car and he made sure it was remedied and I was taken care of. Very appreciative of Bill!
10/14/2023
Joseph C. VERIFIED CUSTOMER
I would be happy to do it. It was an excellent experience.
10/14/2023
Dayvion U. VERIFIED CUSTOMER
Amazing
10/14/2023
Norisa A. VERIFIED CUSTOMER
Job was done very quickly and perfect. Thank you to Joe Broytman and all employees who was involved to complete my car service.
10/13/2023
Eileen L. VERIFIED CUSTOMER
Does not return customers calls
10/12/2023
Esmeralda S. VERIFIED CUSTOMER
Always get great service from Bill. He has been my service advisor for the last six years and always goes above and beyond
10/12/2023
Charles W. VERIFIED CUSTOMER
Bill is the best!
10/12/2023
Gregory P. VERIFIED CUSTOMER
It’s very good professional service specialist, service advisor. Thank you.
10/12/2023
Lydia W. VERIFIED CUSTOMER
Bill provides excellent service as always.
10/12/2023
Eric A. VERIFIED CUSTOMER
William Horvat is the best service advisor in Lexus and I always recommend him to my relatives and friends.
10/12/2023
Tim T. VERIFIED CUSTOMER
Ali was fine. I usually have my car washed when bringing it for service. However this time, not only was it not washed, it got dust all over it due to the construction that is ongoing at the dealership. The person delivering it to me attempted to tell me it was washed until I showed him all the dust that was all over the roof. Also. Thank you for the loaner. Although I mentioned to the person who processed the paperwork for the loaner that the vehicle had a smell that it had been smoked it even though he mentioned smoking was one of the prohibited things in the car. I do not smoke and was allergic to it. He just said yah smells like smoke and walked away. I mentioned it to him upon returning the car back and he said he will take care of it. Not sure what if anything he will do.
10/11/2023
Ellie D. VERIFIED CUSTOMER
Had to wait when I checked in, had to wait to pickup my car. Tried to call to check on when to pick up, no answer- rolled to “leave a message “. Service advisor was professional and polite. The fact of the matter is we have choices of where to service our Lexus and where to make our next purchase.