I don't know Emily Beltran. My Service advisor is Bill Horbat. He consistently provides XLNT and professional help.
10/2/2023
LISA K. VERIFIED CUSTOMER
Responsive, communicative, and calm.
10/2/2023
Service King. VERIFIED CUSTOMER
Bill in service was horrible took me like 2 hours just to drop off my car he never updated me I couldn’t get in contact with him always said he was busy and I had to go myself to see if car was ready because he never called me and when I showed up turn out it was not a good experience.
10/2/2023
Samuel V. VERIFIED CUSTOMER
thank you
10/1/2023
Andrew K. VERIFIED CUSTOMER
Joe and the Lexus team were great
10/1/2023
Maria Theresa. VERIFIED CUSTOMER
Saturday busy day and just walk in…service done quickly..thanks
10/1/2023
Philip A. VERIFIED CUSTOMER
Service and parts costs are exorbitant
The work took 4 days for which I had to pay for a loaner
The tire was priced at approx $475 and yet your tire center lists it for $216
I’ve been a customer since 1992 and things have changed dramatically in the last few years
Anthony Pastoral is great
I know him for years but the price gauging of loyal customers is not ok
10/1/2023
Preston K. VERIFIED CUSTOMER
Sam did a wonderful job getting me in and out. Was honest and very personable. Two thumbs up!
10/1/2023
Cylina C. VERIFIED CUSTOMER
I did not come in for service nor had any interactions with Keyes Lexus in the last 8-9 months. Thank you
10/1/2023
Somaya N. VERIFIED CUSTOMER
Literally, the best person I have ever worked with she was so kind and sweet and understanding!!!! (unlike all the men that treat you like idiots and believe that you have no idea what you’re doing there all the men over there believe that women don’t know anything and that they are better than everyone else) but Danecia was kind and the only person I trust
10/1/2023
Tonia H. VERIFIED CUSTOMER
Thanks but no thanks. I love my car.
10/1/2023
Esperanza G. VERIFIED CUSTOMER
Excellent service…!
10/1/2023
Ana F. VERIFIED CUSTOMER
Anthony was great. I had a lot of constraints with my time since I was traveling but he responded to my text messages timely. The app used to track and provide updates needs some
Improvements, though. I did not have a bill presented - just a payment amount which was $600+ higher than I was quoted. I almost paid it but decided to contact Anthony about it. He sent me the corrected amount but I still didn’t see a bill until the car was picked up. It would be great to include a pdf of the bill in the app.
10/1/2023
Susan S. VERIFIED CUSTOMER
Anthony Pastoral is a star. Make sure you take good care of him. He represents Keyes Lexus.
10/1/2023
Bayron A. VERIFIED CUSTOMER
Great service
10/1/2023
Thomas T. VERIFIED CUSTOMER
Bill was patient and very pleasant
9/30/2023
Victor R. VERIFIED CUSTOMER
This feedback is related to the time I bought new tires from Keyes Lexus. I was promised to receive a rebate due to a promotion for purchasing 4 tires. I called a couple of times to follow up and nothing changed.
Very difficult to trust you!
You should be able to check your records to find out what happened.
Victor R
9/30/2023
Fernando H. VERIFIED CUSTOMER
Thanks
9/30/2023
Tiffany F. VERIFIED CUSTOMER
Joe was great!
9/29/2023
Lyudmila O. VERIFIED CUSTOMER
This dealership service was excellent and they was professional every time I get my car serviced..