Anthony is a nice individual who’s willing to help in a very step of the way and of course!he did that perfectly.
Very satisfied
9/24/2023
Victor S. VERIFIED CUSTOMER
The repair seems to be fine. It was just difficult to get the car after the repair as the paperwork was not in the service desk, but in Ali the service manager’s office after closing. The service desk was still open but without the paperwork I had come back the next day, so another 28 miles round trip. The service manager didn’t even apologize just kept saying I told him I’d come the next day, so I guess it was my fault for not letting him know I was gonna come that day it was finished even though my car was ready and waiting in the front.
Also when I were dropping off the rental, we had some stuff in the trunk and ask them to wait for a minute while I get my car key after paying for the repair and they were driving away the rental car with my stuff in the truck.
One big compliment is the parts department gentleman, Albert took a look at my car as the rear wheel mud flap/part was loose and it turns out was just disconnected and he reconnected it and now I don’t need to buy the additional part that was great. Thank you Albert.
9/24/2023
Marina G. VERIFIED CUSTOMER
Errol Tuttle very high quality specialist. Thank you
9/23/2023
Manijeh S. VERIFIED CUSTOMER
Everything good
9/23/2023
Adrian G. VERIFIED CUSTOMER
Pleasure dealing with Anthony, he is excellent to deal with.
9/23/2023
Tami L. VERIFIED CUSTOMER
Ali
Is the Best service representative that I had at Keys
9/23/2023
Irene R. VERIFIED CUSTOMER
Very satisfied every was very attentive
9/23/2023
Brigido A. VERIFIED CUSTOMER
Good
9/22/2023
Kimberly J. VERIFIED CUSTOMER
Bill was fantastic. This was my first visit to the Van Nuys location and I was thoroughly impressed.
9/22/2023
Miguel E. VERIFIED CUSTOMER
My experience with Anthony was very pleasant. He gave me a good service.
Thank you Anthony
9/22/2023
Nathan D. VERIFIED CUSTOMER
I didnt get service so i dont know why i received this
9/22/2023
Sharon F. VERIFIED CUSTOMER
Anthony was a lucky find. he’s great representation of your company and deserves a raise!
9/22/2023
Jeff C. VERIFIED CUSTOMER
I have worked with Ali numerous times - he is incredible! He is extremely knowledgeable and personable. He is also unfailingly honest and helpful. If he thinks a service is necessary he will explain why - and if he thinks it can be postponed, he doesn’t hesitate to tell you. Ali is the best - I would not take my Lexus anywhere else to be serviced!
9/22/2023
Avi R. VERIFIED CUSTOMER
Quoted Almost 30%! Higher in store price vs online!
Terrible communication! I had to call to find out if parts arrived to complete the service on my car!!!
Until now, no one contacted me to inform parts arrived and to schedule appointment to come in and complete service.
Left messages to both service manager and store manager, neither one of them called back.
9/22/2023
Sora K. VERIFIED CUSTOMER
Service was terrible.
There was some problem issues that was not before the recall.
The right side mirror moves abnormally.
I talked to the problems, but they didn't solve it, and I had no choice but to come back home.
9/22/2023
Hy Youn. VERIFIED CUSTOMER
He was not kind. This is service job, and this brand is Lexus. He needs to know where he is working. He was showed me one time smile at me, give him good reputation.
9/22/2023
Mariacamila F. VERIFIED CUSTOMER
You guys are doing awesome
9/21/2023
Chris S. VERIFIED CUSTOMER
The service department and Joe were great!
9/21/2023
Barbara D. VERIFIED CUSTOMER
Bill is absolutely wonderful! Always make each client feel they are important and listens to every concern.