A piece that covers the cabin filter inside the glove compartment was left outside on the mat on the passenger's side. I would expect that my maintenance is done with due diligence and not rush but this incident proved to be otherwise. The glove compartment was not functional for the remainder of the week until I had to go back to Keyes Lexus to get this repaired. Not only was the travel back an inconvenience, but it is also a safety concern to have my glove box opened and exposed when I am parked at other places other than my home.
8/21/2023
Edalynn A. VERIFIED CUSTOMER
Anthony Pastoral always makes my visit for service stress free. He really takes care of his customers. Updates you with the service as needed. Thank you.
8/21/2023
Avi R. VERIFIED CUSTOMER
Denecia was great. Highly recommend
8/20/2023
Wensi L. VERIFIED CUSTOMER
Love Denice ? may i spell wring? she s so paitient abd helpful?
8/20/2023
Joy C. VERIFIED CUSTOMER
Great service thank you Anthony for all your help.
8/20/2023
Idania D. VERIFIED CUSTOMER
a little disconcerted I did not like the service as soon as they did not have the courtesy to tell me that my car was not going to be ready until the
next day alone
for an oil change
8/20/2023
Julia C. VERIFIED CUSTOMER
N/a
8/20/2023
Petra H. VERIFIED CUSTOMER
Keyes Lexus has a real winner in Anthony Pastoral - professional, knowledgeable, respectful, explains the issues with my car clearly and I don’t ever feel like I’m being up sold on services, instead he works with me on a plan to keep my car healthy without financially ruining me. It’s why I keep coming back to Keyes Lexus for service, and requesting to work with Anthony for years now.
Also a huge shoutout to the mechanic, Erick ****, who led the work on my car - I accidentally left cash in the vehicle and it was still there when my car was returned - that has not happened at other dealerships and service stations, I AM SO GRATEFUL to him for his honesty, morals, values and good judgment. Wow!
8/20/2023
Melissa M. VERIFIED CUSTOMER
Anthony was very helpful!
8/19/2023
Eve G. VERIFIED CUSTOMER
Joe was terrific. The best!
8/19/2023
Alberta N. VERIFIED CUSTOMER
I love working with you Ari he is so personable and helpful. He has a great personality and he explains everything to my satisfaction.
8/19/2023
Jasmine C. VERIFIED CUSTOMER
Very professional. Should get a raise. He is a huge asset to Lexus. You should promote him to management.
8/19/2023
Sara M. VERIFIED CUSTOMER
Ali truly cares about his clients and their experience with Keyes Lexus.
8/19/2023
Adrian R. VERIFIED CUSTOMER
The whole service was excellent!
8/19/2023
Noemi T. VERIFIED CUSTOMER
Danecia Dedeaux is a wonderful person and understands my needs as well. Thank you for being very kind.
8/19/2023
Julia F. VERIFIED CUSTOMER
Joe was great!!! Very helpful and service was done quickly!
8/18/2023
Joseph V. VERIFIED CUSTOMER
Everyone gave superb service! No complaints here!
8/18/2023
Cory J. VERIFIED CUSTOMER
Ali was professional, patient and informative throughout the entire service process. I will return to Keyes based on Ali’s high level of customer service.
8/18/2023
Jennifer L. VERIFIED CUSTOMER
Cashier didn't give me keys to my car was very disorganized. Had to find someone to figure out how to get keys to my car.
8/18/2023
Theresa G. VERIFIED CUSTOMER
Danecia was very helpful and responsive to my questions! She also kept me apprised of how/where my vehicle was during the service process! Thank you