Ali was very down to earth and professional. It is apparent that he takes much concern in providing exceptional customer service.
8/5/2023
Daniel L. VERIFIED CUSTOMER
I know you guys are busy but 4 hour wait is too long a wait
8/5/2023
Susan H. VERIFIED CUSTOMER
Joe said my car - that I brought in at 8:40 am would be ready 11-11:30 am. When I didn’t hear from him by 11:45 am I called the main service department number- because he had not given me his direct line. The person I spoke with said that it looked like the car was ready, but he wanted to check with Joe. He said he was leaving a message for Joe & that I should hear from Joe soon. When I didn’t hear back from Joe by 1 pm I had my husband drive me to Keyes, where I found Joe sitting in his office looking at some papers. When I asked what time the car was ready for pickup he said 11:30 am - but tried to explain away his lack of a call or text to me by saying he was “really busy.” It’s unacceptable to me that he couldn’t find time between 11:30 am & 1 pm to call or text that the car was ready. His lack of attention to his job inconvenienced both me and my husband.
8/5/2023
Ilyanne K. VERIFIED CUSTOMER
It would be great to have your vehicle ready when you call and say that you were on your way to pick it up. I had to wait a very long time for my vehicle to come from upstairs before I could drive off the lot. I was late to my appointment because of it.
8/5/2023
Teresita G. VERIFIED CUSTOMER
Very satisfied with very good customer service.His name is Joe
8/5/2023
Diane Y. VERIFIED CUSTOMER
Ali has been my service consultant since my very first service after purchasing my car. I consider him a trusted advisor and he is the reason my vehicle has only been to Keyes Lexus. He knows what he is doing and has never disappointed me.
8/5/2023
Laura S. VERIFIED CUSTOMER
Danecia is why I have my service done with you.
8/5/2023
Allison M. VERIFIED CUSTOMER
Thank you for always taking care of me and my vehicle. Love the service provided.
8/5/2023
Kristie Joy. VERIFIED CUSTOMER
Danecia is a bundle of joy! Lexus Van Nuys always takes care of my car so thank you!
8/5/2023
Alan K. VERIFIED CUSTOMER
Danecia is outstanding.
I give her 5 stars
8/5/2023
Marvin D. VERIFIED CUSTOMER
Joe very professional thanks for your help joe
8/5/2023
Raquel M. VERIFIED CUSTOMER
No problem at all. Great job
8/5/2023
Shienik G. VERIFIED CUSTOMER
Very respectful
8/4/2023
Anna F. VERIFIED CUSTOMER
Job well done!!
8/4/2023
Wilson N. VERIFIED CUSTOMER
Thank you for your service
8/4/2023
Jeremy S. VERIFIED CUSTOMER
William was amazing and has a great positive attitude.