Alejo gets 10 out of 5 starts. He’s amazing. Attentive, communicative, patient, and kind. He went above and beyond for me and I’m very grateful he’s my service advisor.
3/6/2025
Erica C. VERIFIED CUSTOMER
Alejo was a pleasure to work with! Quick responses and informative. I am grateful for his communication.
3/6/2025
Donna S. VERIFIED CUSTOMER
Bill Horvat is great!
3/6/2025
Norman L. VERIFIED CUSTOMER
I just received my second key for my Lexus, 6 months after I purchased the car. What comment should I make??
3/5/2025
Mohammad A. VERIFIED CUSTOMER
Very happy of Anthony service
He is very professional and friendly
3/5/2025
Kumar G. VERIFIED CUSTOMER
Great service I highly recommend this
3/5/2025
Maciel Q. VERIFIED CUSTOMER
Good experience, fast and helpful.
3/5/2025
Maggie G. VERIFIED CUSTOMER
Anthony very professional promt and I come all the way from west side becuse of his caring service over the years .
I still keep coming for the service and personal care I get .
3/5/2025
Tanna F. VERIFIED CUSTOMER
ALEJO is an absolute gem. He is so kind, considerate, and patient - my experience working with him on my Lexus’ updates was great. He was quick, helpful, personable, and went above and beyond to make sure everything was working right and went smoothly! Looking forward to working with him again next time.
3/5/2025
Mariam G. VERIFIED CUSTOMER
Alejo was amazing! Super helpful and professional customer service.
3/5/2025
Luz A. VERIFIED CUSTOMER
Excellent
3/5/2025
Anna P. VERIFIED CUSTOMER
Yes, I was very happy and satisfied with the service they provide today. Bill was very, friendly and polite. he spend the time to explain if I want to do it I the necessary my service needs that is so nice. I am invite to have my service in the future in my vehicle. Thank you Bill Horvat
3/4/2025
Olga C. VERIFIED CUSTOMER
Alejo fue sumamente atento y me ayudo en todo.
3/4/2025
Ceferino D. VERIFIED CUSTOMER
Two thumbs up for Anthony Pastoral. Very helpful and straight forward.
3/4/2025
Ruksana B. VERIFIED CUSTOMER
Very satisfied!
3/4/2025
Maria G. VERIFIED CUSTOMER
Alejo is very knowledgeable, and I know I can trust him to help me with anything my car needs.
3/4/2025
LINDA N. VERIFIED CUSTOMER
The work was done right away. Everyone was very kind I would recommend your dealership.
3/3/2025
Vardan O. VERIFIED CUSTOMER
Professional and friendly service.
3/3/2025
Alexis K. VERIFIED CUSTOMER
Customer service was excellent
3/2/2025
Helen S. VERIFIED CUSTOMER
We were extremely UNsatisfied with this recent experience.
1) we contacted the Service Department over one week in advance to make sure that hood struts would be available and installed during the service appointment. We were assured (guaranteed) the service would be completed as requested!!! We dropped off the car at 8:30 a.m. and told all requested service, including hood struts, would be completed by 2 p.m. Yet, eventually we were told the struts were NOT in stock. This is extremely disappointing. This is the SECOND time we dropped the car off for the SAME repair, and you’ve not been able to install.
2) Additionally, we received no status updates all day. We had to call at 2:30 p.m. to request a status. After several calls to the Service Department, no one knew the car’s status and when it would be completed.
Again, we are very unsatisfied with this experience.