He tried the best, but he was too much influence by his Mgr. and didn’t work for me and we all wanted to cut corners for financial issues and what we are covered under warranty , but his Mgr. didn’t take it in consideration .
Overall thank you to all of you!!!
11/21/2024
Kelly P. VERIFIED CUSTOMER
He was friendly and knowledgeable. He treated me like he would a family member!
11/21/2024
Mejlis S. VERIFIED CUSTOMER
Your rep was great. He showed some cars and 1answered questions well. Our comp service appt was at 2. We were on time. There was a meeting going on with the mechanics, so we werent entered into the long queue for an hour. We were not done until after 4:30. All personnel were courteous and trying to do their jobs. Meeting impaired the efficiency. I understand your needs tho.
11/21/2024
Shirley D. VERIFIED CUSTOMER
Alejo was great!
11/21/2024
Maria J. VERIFIED CUSTOMER
The best service I ever had. Joe did amazing job. And very friendly. I asked everything I asked , he answered without hesitations. Completely satisfied . Excellent job????????
11/21/2024
Tanya G. VERIFIED CUSTOMER
Lexus Thank you for your excellent service! Our representative Alejo Morales, and Robert took care of us right away .
The staff at Lexus is friendly and accommodating
Thank you again
11/21/2024
Dan B. VERIFIED CUSTOMER
Alejo was very nice. However, I was under the impression that my car warranty was prepaid (per Alejo’s own words) and did not fully understand that I would be responsible for parts and labor for battery corrosion pads, batteries for remote key, etc. I would have preferred to spend an extra hundred dollars towards recommended carburetor/fuel ejector cleaning service.
11/21/2024
Vachik A. VERIFIED CUSTOMER
Jaime Arreola gave me very professional service, did know his assessment very well. Checked my Lexus A-Z. Thank You!
11/21/2024
Susan M. VERIFIED CUSTOMER
He was welcoming, professional and respectful…!
11/21/2024
Roberto M. VERIFIED CUSTOMER
Anthony is the best .. very professional, Attentive and helpful
11/21/2024
Adriana C. VERIFIED CUSTOMER
Joe did an outstanding job with my car service today. He immediately helped me and called me to let me know my car was ready. Joe provided excellent customer service!!
11/21/2024
Ana I. VERIFIED CUSTOMER
I like the service provided by Joe, he is very helpful and knowledgeable.
11/21/2024
Gail K. VERIFIED CUSTOMER
He was very helpful
11/21/2024
Blanca C. VERIFIED CUSTOMER
Bill is always a pleasure and I always feel Van Nuys Lexus gives great service. I tried others and they do not compare.
11/20/2024
Martin F. VERIFIED CUSTOMER
I arrived at 0955 for a 1000 appointment. I was not seen by an advisor until approximately 1048. It was an unreasonably long wait for an appointed meeting.
11/20/2024
Laurie L. VERIFIED CUSTOMER
Anthony is great
11/20/2024
Sandy L. VERIFIED CUSTOMER
He was a wonderful kind and professional really appreciate. Thank you
11/20/2024
Paul W. VERIFIED CUSTOMER
I will await the email
11/20/2024
Judson M. VERIFIED CUSTOMER
Bill was fantastic! Super kind and knowledgeable. Took care of all my concerns. Got me a rental. Expedited my car to accommodate my schedule. Top notch service. This guy is a pro. I will always use him! Thank you! A++