Keyes Lexus of Van Nuys Auto Repair Service

He is always very accomodating and helpful.

Everything was perfect Ali is professional, kind and very nice person Best, customer service thank you so much!

Ali is the best! He is all about service to his customers and I really appreciate his honesty and integrity!

He was very nice & kept me informed on what was going on with my vehicle. He got me in & out. Thank you Joe! Great restaurant recommendation for lunch as well ????

I was trying to explain that my passenger window mirror closes 100% well but it only opens 90% the 10 % I have to do it manually. I stated that this issue has been happening on and off for the last 3 months. Sometimes the mirror will wok closing and opening 100% and sometimes it won’t. Since I got tired of opening the mirror 10 % manually I finally decided to take it for inspection; only to find out that I have to pay for something I didn’t do. There is not sings of physical damage or any car accidents. My lease ends in November 1st 2024 and it bothers me that service told me that I have to pay for this on top of a 6,000 down payment I have to put down for my next lease car in November. What kind of loyalty is this? I’m leasing this car for 4 years. I contacted the Lexus Brand Engagement Center and I filed a report because I didn’t caused the damage and I want Lexus to really mean it when they say they help their loyal customers. I’m A loyal customer and I need to decide whether to continue being a member of the Lexus family or not. To me great customer service and customer satisfaction is a must when I’m dealing with cars; because there are many choices in the automobile business to choose from. Thank you and appreciate your help very much. Sincerely Joanna C

Excellent service, Alejo is very friendly and professional, He’s knows how to do his job very well.

Ali has always been the most professional Service Consultant I have interacted with at Lexus Van Nuys and I have been servicing the Lexus cars bought at Van Nuys dealership for quite a while, he is an asset to your company.

Always great customer service!

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The car wash is a nice thing to offer with service, but it was done very poorly. Side mirrors were filthy, edges of windshield also extremely dirty. Would recommend going all the way with the car wash, or not bothering to offer it.

Excellent service

Bill has always been very helpful with me and patient as well. Customer service with him is always on point.

Really appreciate Ali who was my rep today

Thank you

Bill has always been upfront and friendly. My experience every single time I has been pleasant and helpful.

Danecia is the best!!!

All good thanks

Great job and service.

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Satisfied