Mr. Pastoral was great assisting with my car. He provided me with information and got me a loaner. He is friendly, good listener and good to work with..
I also would like to say that your staff who delivered my car after service and wash was so polite and friendly.
Your staff that assist clients when they come for service are also friendly and polite plus helpful.
Lexus Van Nuys service unit keep up the good job.
8/22/2024
Joel B. VERIFIED CUSTOMER
Ali explained very well the recommended service and the other service options along with his recommendation. Ali also paid good attention all of my concerns regarding my vehicle and followed up with an update.
8/22/2024
Lavina S. VERIFIED CUSTOMER
Ali is the best????
8/22/2024
Thomas M. VERIFIED CUSTOMER
Ali is always extremely helpful and professional. He gave me some much need knowledge about my vehicle and Lexus at large. He makes the entire process a seamless experience and I’d highly recommend his services to all.
8/22/2024
Susan M. VERIFIED CUSTOMER
Jason was extremely professional , patient and understanding while he listened to my frustration regarding a key fab which I have been waiting for since February
Thanks Jason
8/22/2024
Lakeisha G. VERIFIED CUSTOMER
I was disappointed they couldn't fix my radio in the amount time my car was there also my shock absorbers which they recommended needed replace the warranty still feels they do t need to be fix.
8/22/2024
Michelle K. VERIFIED CUSTOMER
Anthony was great and always happy to come to Lexus dealership in Van Nuys to get service .
Thank you !
8/22/2024
Rosanna P. VERIFIED CUSTOMER
Bill always makes the whole maintenance/service process easy. He is kind, flexible and always willing to listen to us (the customer). I cannot emphasize enough how willing he is to help and keep the customer first. Please do everything you can to honor and keep him as maybe your best employee.
8/22/2024
Eli D. VERIFIED CUSTOMER
Amazable hospitality!! Bill said he would take care of me and sure did
8/22/2024
Lucy B. VERIFIED CUSTOMER
My experience with Bill in the service department was outstanding. He went above and beyond the call of duty to get my car serviced in a timely fashion. They did a magnificent job and I had my car early.
8/21/2024
Arwin L. VERIFIED CUSTOMER
Excellent service….
8/21/2024
Anney M. VERIFIED CUSTOMER
Got excellent service
8/21/2024
Sunmoon H. VERIFIED CUSTOMER
Thank you for your service
8/21/2024
Luiza P. VERIFIED CUSTOMER
Amazing service
8/21/2024
Victoria E. VERIFIED CUSTOMER
Very friendly and helpful
8/21/2024
Carlos P. VERIFIED CUSTOMER
The service was outstanding and sharp, everyone helped the way expected thanks again and i will refer my friends and family to
You
8/21/2024
Rudolph E. VERIFIED CUSTOMER
Thanks to all of team lexus
8/21/2024
Osman O. VERIFIED CUSTOMER
Im really glad with alejo he made a good job and also on the time of waiting was perfect also he got my vehicle ready at the time he said I’m very happy with his service and for sure I will come back.