Joe tried to tell me I didn't have an appointment scheduled even after I showed him my confirmation email. He said they didnt schedule appointments at that time
and asked me if i could come another day because they were closing up the shop. After I let him know that I was unable to do so and if I had an appointment for this date and time they should be able to go through with my appointment. I also inquired about purchasing a new part for my car and I asked him if he could look into that and he never did. Overall, he made it seem like he did me a favor in getting my SCHEDULED appointment done when in reality was doing his job. Overall was not satisfied with my interaction with Joe.
8/16/2024
Kevin P. VERIFIED CUSTOMER
Thank you so much
8/16/2024
James F. VERIFIED CUSTOMER
Excellent service ALI. See you again for the my other Lexus due soon. For service
8/16/2024
Lisa P. VERIFIED CUSTOMER
Anthony goes above and beyond! Friendly, knowledgeable and provides excellent customer service! Appreciate it!
8/16/2024
Flora A. VERIFIED CUSTOMER
Anthony is doing excellent job and very professional.
8/15/2024
Lori M. VERIFIED CUSTOMER
Anthony was quick and very nice . My car was ready earlier than expected .
8/15/2024
Norman L. VERIFIED CUSTOMER
Thanks for your prompt and outstanding service! Alejo was really great and extremely helpful and knowledgeable.
Thank you!
8/15/2024
Wendye K. VERIFIED CUSTOMER
Super friendly, fast and easy.
Perfect experiment ??????????????
8/15/2024
Susan R. VERIFIED CUSTOMER
Bill Horvat is in the right job. He’s amazingly accommodating and has a very soothing voice. It helps relieve any stress about what’s going on.
8/15/2024
Elon S. VERIFIED CUSTOMER
Bill was great!
8/15/2024
Jack A. VERIFIED CUSTOMER
Ali is the best service I have ever had! He is why I come back to Lexus.
8/15/2024
Hagop K. VERIFIED CUSTOMER
Great service from Ali ,
8/14/2024
Jeronimo A. VERIFIED CUSTOMER
I appreciated Bill’s professionalism and knowledge of the process to repair my car. He was courteous and sensitive to my needs. Thank you so much.
8/14/2024
Maogang S. VERIFIED CUSTOMER
Great service
8/14/2024
Charla E. VERIFIED CUSTOMER
Great customer service with Ali.
8/14/2024
Nune M. VERIFIED CUSTOMER
Very satisfied
8/14/2024
Janet S. VERIFIED CUSTOMER
All good!
8/14/2024
Seymour L. VERIFIED CUSTOMER
Ali is honest, listens carefully, & has a good sense of humor. I have been a car owner for over 75 years, & Ali is the most reliable service representative I have encountered. Keyes is lucky to have him.
8/13/2024
Elmira A. VERIFIED CUSTOMER
Thank you Joe, I was happy to meet very kind and caring person , who will take care of my car ????!!!! ????
8/13/2024
Susie L. VERIFIED CUSTOMER
I had a wonderful experience having my car serviced at the Lexus dealership. Ali always takes care of us. He is patient and always answers all of our questions. I trust Ali when he tells me what I need to have done to keep my car in great running shape. I appreciate his expertise.