Appointment was at 830am. I was told it would take a couple of hours, so i waited. I asked if the part was there. Joe said HIS technician would check. 90 minutes later I was told it was not. I was not called by Joe the next day, message left, no call back so I had to drive over to find out what was going on.
8/3/2024
Gabrielle E. VERIFIED CUSTOMER
Calvin was great, friendly, informative, and understanding. Thank you for the great service.
8/3/2024
Steven B. VERIFIED CUSTOMER
Joe was great and extremely helpful and knowledgeable.
I really appreciated that he gave me options on things that could be done at the time but didn’t push things on me. Really great service.
8/3/2024
Carlos S. VERIFIED CUSTOMER
You did nothing to the car ? Charge me $245 you said you will drive the car for 50 miles. You guys drove for 160 at 7pm. The dealer was close at the time . They need to be more professional.
8/3/2024
Adriana M. VERIFIED CUSTOMER
I just sent a message to Anthony about the service for the first time I’m not satisfied with the brakes I feel that they are like no change
8/3/2024
Lisa C. VERIFIED CUSTOMER
Good communication. Answered questions. Made it a positive experience.
8/3/2024
Misael H. VERIFIED CUSTOMER
All my questions were answered. I trust Joe and Lexus of Van Nuys!
8/2/2024
David S. VERIFIED CUSTOMER
Bill Horvat is undoubtedly the most helpful, congenial and hospitable service consultant I have worked with at any dealership,
8/2/2024
Jessica F. VERIFIED CUSTOMER
Calvin is the greatest any time I go there he greets me with a smile. Than you so much for always helping me with any questions I have. You’re the best.
8/2/2024
Earnest P. VERIFIED CUSTOMER
I was very satisfied your Bill Hovart always provides excellent service
8/2/2024
Martin R. VERIFIED CUSTOMER
Great service as always
8/1/2024
Orlando H. VERIFIED CUSTOMER
DANECIA DEDEAUX 5 stars for her Excellent Costumer Service and also amazing person!!! Always great service KeyesLexus
8/1/2024
Mercedes C. VERIFIED CUSTOMER
Danecia is always such a pleasure to work with. Her impeccable customer service, and warm personality make every visit to Keyes a lovely one! Thank you!
8/1/2024
Lawrence S. VERIFIED CUSTOMER
No problem. Glad to help
8/1/2024
Mohammad M. VERIFIED CUSTOMER
Everything was perfect
Thank you for your service .
8/1/2024
Patel D. VERIFIED CUSTOMER
Excellent Service provided
8/1/2024
Madeleine F. VERIFIED CUSTOMER
Bill Horvat is a thorough attentive Service Advisor. I needed windshield replacement and although Lexus was not able to provide it for several months, Bill made sure when it arrived it was installed immediately.
8/1/2024
Nancy D. VERIFIED CUSTOMER
The only problem was the back ordered Amplifier part which took weeks to receive