The car was brought in for a problem with the battery, then tires, and more. The car was kept for five days and when I drove the car home it broke down on the way and had to be toed by Lexus back to the shop where it remains to this day. If the problem is electrical or computer generated why are your service men so confused or unable to accurately solve the problem? Craig C
7/27/2024
Tara B. VERIFIED CUSTOMER
Bill Horvat was absolutely amazing! He was very professional and even though I spent longer than expected, I appreciate the updates he gave me periodically and the accommodations offered. I’m usually flexible as long as there is communication. Bill gives the type of customer service every company needs! He’s great!
7/27/2024
REVECCA P. VERIFIED CUSTOMER
I had a great experience like always. Bill takes very good care of my needs.
7/27/2024
Barbara D. VERIFIED CUSTOMER
I have been seeing Bill at Lexus long before I purchased my car in 2018. He’s professional and kind! Hard to find people like him these days. Thanks again
7/27/2024
Laura Y. VERIFIED CUSTOMER
It was great
7/27/2024
John F. VERIFIED CUSTOMER
Bill is an outstanding representative of Keyes and is a big reason I keep coming back to that dealership for service.
7/27/2024
Mona T. VERIFIED CUSTOMER
Anthony was quick easy to work with and communicative
7/27/2024
PETER H. VERIFIED CUSTOMER
Bill provided updates as the service proceeded so any decision that found could be made with all of the necessary facts, costs, and recommendations.
7/27/2024
Stephen J. VERIFIED CUSTOMER
Danicia is excellent; she is my permanent service advisor, and I'm sure to use her every time I seek Lexus service.
7/27/2024
Susan S. VERIFIED CUSTOMER
Joe was my service representative. He was very nice to work with.
7/27/2024
Murran J. VERIFIED CUSTOMER
Ali is very helpful and knowledgeable person. He always gives attention to his customers and do his best to take good care of them. He truly provides a great customer service. Great thanks to Ali and Keyes Lexus
7/27/2024
Amy R. VERIFIED CUSTOMER
Danecia is wonderful! The staff is very kind! Great service
7/27/2024
Joy V. VERIFIED CUSTOMER
My son was driving my Lexus car and unfortunately the tires blew up.. my young inexperienced son brought the car to the dealership keyes and this salesperson told my sion he needs to change4 tires because they are worn out. I happened to be away out of state. My son was so lost! He called me and i spoke to the salesperson and he told me the same thing. I told him to run it thru my insurance and he said that its not covered by insurance because tires are all worn out. Southbay dealership did not adviced me to change the tires on the last service. My son has to drive away without changing the tire. I called him back and he said he is going to Southbay.. but the tire is losing pressure and there is no way he will make it.. i told him to bring it back and just change one tire and i will have to deal with it when i come back. To cut story short, the tire got changed and my son is safe. That salesperson is only concerned of selling 4 tires not thinking about the safety of my son.
7/26/2024
Berkley R. VERIFIED CUSTOMER
He was Polite, helpful and professional
Thank you
Berkley
7/26/2024
Lorena M. VERIFIED CUSTOMER
Excellent service by Joe. Thanks
7/26/2024
Jose J. VERIFIED CUSTOMER
Antony is the best he always take care me like a king thank you Antony
7/26/2024
Leonilda G. VERIFIED CUSTOMER
Excellent
7/26/2024
Irma G. VERIFIED CUSTOMER
Ari is knowledgeable courteous and very friendly i don’t see any other advisor except him. meets your needs when it comes to servicing the vehicle I definetly I like him as my service advisor. I am a regular returning customer.
7/26/2024
Jill B. VERIFIED CUSTOMER
Ali Alrubie is excellent to work with and a trusted advisor. I’m grateful to have him as my car guy! Kind, responsive, and should get bonuses for his hard work.
7/26/2024
THE CAROL. VERIFIED CUSTOMER
Bill Horvat is amazing! He is always pleasant, knowledgeable, friendly, helpful and efficient.