I love Danecia superior customer service. I go to your branch because she is always nice , honest and so happy to help. Very professional. Thank you Danecia ??????
5/9/2024
Liza A. VERIFIED CUSTOMER
Excellent customer service by Bill and his team as always. He’s very attentive to my needs and explained to me in details the maintenance that needs to be done for my car. Great job and I’m for sure returning for my next scheduled car maintenance.
5/9/2024
Reyna G. VERIFIED CUSTOMER
Excelllent service. Thank you!
5/8/2024
Susan F. VERIFIED CUSTOMER
All good
5/8/2024
Inna G. VERIFIED CUSTOMER
Joe is amazing. Your dealership is further from me than the Woodland Hills one, But I won’t trade you for the convenience.
That’s the five star review because I’m an extremely busy person.
5/8/2024
Deborah J. VERIFIED CUSTOMER
I love Keyes Lexis and have always had great service coordinators besides Anthony. I had him a couple of times and thought he was a "C" customer service representative The first time I thought he was having a bad day or just busy. But today confirmed he either has an issue with woman or me. He is only a "C" representative When everyone else at Keyes is exceptional on their customer service. I wouldn't say anything but a manager I appreciate feedback when one if the team is not meeting our standards of excellence.
5/8/2024
Pamela And. VERIFIED CUSTOMER
Bill Horvat is extremely professional.
5/8/2024
Andrea S. VERIFIED CUSTOMER
Ali is simply the best. Courteous, respectful and helpful. Simply couldn’t ask for more
5/8/2024
Sveta G. VERIFIED CUSTOMER
I am very happy with the customer service.
5/8/2024
Derek H. VERIFIED CUSTOMER
Excellent service!!
5/8/2024
Maria M. VERIFIED CUSTOMER
I was very happy with Bill's service. Thank you.
5/8/2024
Mona M. VERIFIED CUSTOMER
She is so professional, passionate, patient a great access for your company. I have had horrible experiences with some of your workers mad me feel like I was begging them to just help me understand what certain parts where. She listens explain why certain things cost a little more,I was Angty ,her level of care humble me, I appreciate her she brings life to your business and took away my hurt ty
5/7/2024
Artur C. VERIFIED CUSTOMER
I’m ready to provide additional feedback.
5/7/2024
Jackie W. VERIFIED CUSTOMER
Great customer service.
I won’t be hesitant to return to Lexus Service Department.
5/7/2024
Fred A. VERIFIED CUSTOMER
Ok
5/6/2024
Priscilla P. VERIFIED CUSTOMER
Bill was wonderful assisting me with my car. As I had issues at the Lexus Beverly hills service center they didn't assist me with my dashboard car resetting issue. They didn't want to look into it further knowing I got the car from another Lexus dealership. Beverly hills service center was very rude and unhelpful when I had appointment. I will be making separate review with Lexus Beverly hills service center as it was awful experience. I was happy Lexus Keyes was able to assist me in professional and timely manner efficiently.
5/6/2024
Karla R. VERIFIED CUSTOMER
Always kind and a gentleman. Very helpful.
5/6/2024
Maria D. VERIFIED CUSTOMER
Thank you
5/6/2024
Carlos L. VERIFIED CUSTOMER
Our service advisor was very helpful and addressed all of our concerns
5/6/2024
Erik Y. VERIFIED CUSTOMER
She’s a very professional and helpful. Thanks a lot.