Findlay Toyota Flagstaff Auto Repair Service

I'm always treated like family and everyone are so friendly. Thank you.

Hallie was efficient and pleasant.

I am extremely frustrated with the service I received from Toyota. For years, I have been a Ford truck driver. But I grew tired of mechanical and electrical issues that my F150 was having. I dealt firsthand with the service department at Babbitt Ford and I had nothing positive to say about them. I was told by multiple neighbors and coworkers how excellent Toyota trucks are as well as the service at Findlay was so when I needed to replace my Ford truck I decided to purchase a new tundra. My 2024 tundra was brand new when I drove it off the lot. It is not even a year old and already the blower for the heater has gone out. I’ve taken it in to be serviced twice, and I was told that since there are no error codes And no recalls and because of that your service department can do nothing. This is completely unacceptable. There is clearly an error with my heating unit, it does not blow hot air. Thankfully, we have had a temperate winter this year, but when we actually get cold weather and snow, you can imagine how uncomfortable the cab is for me and especially my younger kids. What made the above assessment even more worrisome was I was told that the service team went out on the lot and checked several other trucks of the same year and mileage and they were all having the same problem. If these are trucks you are trying to sell are you honestly telling clients that they are buying a truck with a faulty heating unit?! If they are trucks that are just getting serviced are you seriously telling numerous Toyota drivers that you can do nothing in your service department to fix an obvious problem with the heater? I cannot understand how just because there are no error codes or no recall your service department cannot fix this obvious problem. If I brought this to any other shop in town they would actually fix the obvious problem. My second frustration was I have obvious bubbling on the paint in the front right bumper. I paid thousands of dollars for a bumper to bumper warranty and I feel like I was hoodwinked by the sales team because when I purchased it, it was sold to me as in it covers anything that happens between the bumper to bumper. And now I have a problem on my ACTUAL bumper and I am told that it is not covered. The combination of taking time out of my day, getting coworkers to pick me up and drop me off and taking time out of their day only to be told that my broken heater cannot be fixed by the people who should be able to fix it and that my thousands of dollars I’m paying for a warranty that should cover a bumper-to-bumper issue is a fallacy has made my entire experience with Findlay and more broadly the Toyota brand extremely frustrating. I am seriously questioning my decision to move to the Toyota brand.

Communicated well, set us up with a rental vehicle until the work was done, and worked hard to get the parts sooner than expected.

Very polite n informative on wht ws done on vehicle

Thank you.

Thank u for all your hard work

Maintenence done

Thank you James!

**** was awesome. Answered all my questions and service was super quick.

Yall drained my oil to fix leaks, then tried to charge me for overfilled oil. pretty weird dont you think.

Everything went very smoothly and James was very attentive! Many thanks. Cynthia P

I trusted the service my vehicle received to know I am in a safe vehicle to go home or work. Happy Toyota Tundra owner.

Routine maintenance done.

James is an outstanding employee and represents Toyota extremely well. Highly satisfied!!

James did an excellent job handling my situation. He was friendly, kind and made me feel at ease with getting the work done on the car that it needed. I plan to continue to be loyal customer of the dealership and I greatly appreciate professionalism. Thank you!

I am completely unsatisfied and upset with service advisor Hallie and Findlay Toyota. I made an appointment to have my Tundra repaired due to fluid leaking in wheel well. After waiting over 2 1/2 hours I had to go ask Hallie what needed to be fixed on my truck. I was then informed it was just a radiator cap and it was going to cost me almost $500 to fix. The entire time I was there not once did any of the service advisors come and talk to me or let me know what was going on with my truck. Hallie left for the day and never let me know when my truck was going to be done. They were not busy at all. I wasted over 4 1/2 hours of my time when my truck was finally ready and still ended up paying $240 for a new radiator cap and for it to be tested. I am livid and completely dissatisfied with how I was treated and my time wasted. Especially since I made an appointment and the service department wasn’t even busy.

Never a problem there. Ms Hepler is a very good representative of Findlay Toyota. Would be happy to see her another time there. Thank you.

Good Communication through texting with ****. They did what exactly was in the recall. They took us on time and were true to their word .

Hallie was clear with the information about my car. Service completed within the timeframe she communicated to me at check in