The service took much longer than expected. In addition the fix did not work. My vehicle is still having issues with the gas gauge. I called to try and make another appointment. I was unable to get a quote on how long this fix would take. I also was unable to get a straight forward answer on how the shuttle could get me to work if I dropped my car off. I continued to get transferred to different departments having to explain my situations. The service I experienced was a joke at best. When asking if I could borrow a car to get to work I was offered a rental. Nice to know Toyota cares about having to come in multiple times to get a fix. Also was told the fix may not work and I may need to continue coming in since they can not verify the software update. Wasting my time and have no sympathy or willingness to help
1/24/2024
David G. VERIFIED CUSTOMER
James is as always a pleasure to work with.
1/23/2024
Marvin D. VERIFIED CUSTOMER
He did an awesome job in serving my needs. Very professional. Thank you
1/23/2024
Obed A. VERIFIED CUSTOMER
My service advisor, Clayton, was amazing. He was patient, professional, and provided great service. I like the videos they included in the service report. It provides a deeper level of transparency into what work they actually did on the vehicle. I highly recommend Findlay Toyota Flagstaff!
1/23/2024
Diana G. VERIFIED CUSTOMER
I did receive the survey and todqt and filled it out and told them how **** is very knowledgeable and makes sure I am well taken care and what an asset he is to your company!
1/22/2024
Brandon C. VERIFIED CUSTOMER
Clayton was very nice and was able to give me an accurate time of completion for my recalls and service. When I asked to get an update he was able to go and check and get beck ti me in very quick timely manner and that is very appreciated. Thank you Clayton and hope to work with you again next time. 10’s across the board.
1/21/2024
Jon F. VERIFIED CUSTOMER
Fast, communicative and friendly.
1/21/2024
Len H. VERIFIED CUSTOMER
Clayton was friendly, knowledgeable and a real professional. He earned my trust!
1/21/2024
Marcia M. VERIFIED CUSTOMER
Clayton was fantastic. Very professional , knowledgeable and pleasant. Answered all my questions and concerns. I would interact with him again without a doubt.
1/21/2024
Jimmie Y. VERIFIED CUSTOMER
Awesome services....we need more Toyotas on the road!!
1/21/2024
David M. VERIFIED CUSTOMER
Went well.thabks.
1/21/2024
Allyson N. VERIFIED CUSTOMER
Thank you! Findlay Toyota Flagstaff is great!
1/21/2024
Julie N. VERIFIED CUSTOMER
Clayton, very polite, patient, seemed to know his job well, and explained vehicle service to be easily understood. Overall I am satisfied with the service at Findlay Toyota.
1/21/2024
Helen H. VERIFIED CUSTOMER
Everyone was very nice and helpful
1/21/2024
Katharine C. VERIFIED CUSTOMER
James is courteous, friendly, and thorough. Definitely my go to service assistant! Excellent employee!
1/21/2024
Tamara B. VERIFIED CUSTOMER
Great service and best car wash ever
1/21/2024
Jason O. VERIFIED CUSTOMER
It was a great experience thank you
1/21/2024
Diane P. VERIFIED CUSTOMER
Hallie is great to work with. She’s down to earth and honest