I was quoted for 8.75 hours of work, but they only did 5. I was charged for the 8.75 quoted, not the actual time it took. I didn’t realize until I left, but they should have changed it for me reflecting honest business practices. Now I have to figure out how to get a refund and complain that I don’t want to do or spend my time on because it makes everyone feel crappy. Honesty, the guys talking while I was checking out were sort of disrespectful too. Hallie was nice and I don’t know whose in charge of the prices, but there wasn’t anything wrong with my car when I brought it in for an oil change a few weeks ago, and even after they said they fixed it today it still isn’t running smooth.
1/23/2025
Louis S. VERIFIED CUSTOMER
Hallie Hepler is the best person I've worked with at Findlay. By far.
1/23/2025
Emily P. VERIFIED CUSTOMER
James was great, thank you!
1/23/2025
Beth C. VERIFIED CUSTOMER
Great job. Professional service.
1/23/2025
Steven A. VERIFIED CUSTOMER
Very pleased with everything. Thank you!
1/22/2025
Bob S. VERIFIED CUSTOMER
Zach did a great job!
1/22/2025
Brian D. VERIFIED CUSTOMER
Back tracking on comments and noticing things that should have been taken care of the first visit.
1/22/2025
Lisa B. VERIFIED CUSTOMER
Thank you for your service.
1/22/2025
Jennifer T. VERIFIED CUSTOMER
Celia is so friendly and kind!
1/22/2025
Kappe R. VERIFIED CUSTOMER
Celia was very courteous and professional. Im happy to see her at Findlay Toyota!
1/22/2025
Noah H. VERIFIED CUSTOMER
I was very disappointed that the one in charge of my truck being serviced lied to me. I drive a Toyota SR5 without 4WD capabilities and on my service report they stated I needed my 4WD serviced. Upon asking her why this was on my report despite my truck not having 4WD capabilities, she lied to me and gave me some bs about fluids. If you’re gunna lie, at least make it a lie that can’t be disproven with a simple google search. Needless to say I will be going elsewhere for my services in the future.
1/22/2025
Linda A. VERIFIED CUSTOMER
Great service! I thought that this was very helpful and the associate, Hallie, assisted me in indeed the service duties that was applied to my vehicle very well.
1/22/2025
Phillip T. VERIFIED CUSTOMER
I will complete the survey
1/22/2025
Gail S. VERIFIED CUSTOMER
I’m waiting on a call back from James. I showed him an issue with my oil. He hasn’t answered my message.
1/22/2025
Calvin S. VERIFIED CUSTOMER
Happy with the quick service
1/22/2025
Christine S. VERIFIED CUSTOMER
Everything was good !
1/22/2025
Elette B. VERIFIED CUSTOMER
Thanks for getting me in?
1/21/2025
Marty C. VERIFIED CUSTOMER
Truck runs great now, even though the repair was pricey.
1/21/2025
Rafael A. VERIFIED CUSTOMER
Great service very profesional great time .
1/21/2025
Jennifer B. VERIFIED CUSTOMER
Friendly professional, knowledgeable.
I like the text msg status updates.