I really like the new inspection report with the pictures. I didn't love all the problems that were found but I was a big fan of the system.
Zach was great to work with. I would ask for him again.
10/12/2023
Jacqueline M. VERIFIED CUSTOMER
Mr Swanson was helpful, knowledgeable & thorough. He picked up on some damage I missed and had good information on dealing with my insurance company.
10/11/2023
Steve B. VERIFIED CUSTOMER
This was our first time taking our vehicle to your facility and was very pleased with the whole process. Hallie was very helpful and pleasant to work with.
10/11/2023
Stephanie S. VERIFIED CUSTOMER
Zachery was very communicative and did a great job. Thanks!
10/11/2023
Dennis W. VERIFIED CUSTOMER
I'm happy that the oil change went well and that the Flagstaff branch of Findlay honored my complementary oil changes. My bigger issue is that, although I purchased the vehicle at Findlay's Prescott location, I can't get an assessment in Flagstaff of a potential problem with the new truck unless I pay $160 for the analysis. It's the same company! Same owner, same profits, I assume, going to the same people, and yet I'm treated as if they're two totally separate entities. Doesn't make a lot of sense. But I bought the truck in Prescott, so I guess I need to get used to 200-mile trips to address anything other than an oil change....
10/11/2023
Dean B. VERIFIED CUSTOMER
Mike kept us updated on the progress of our repairs via emails and phone calls. He was always very professional and friendly whenever we communicated with him. The repairs were taken care of in a very timely manner.
10/11/2023
Maria N. VERIFIED CUSTOMER
The service rep that took care of me, kept me informed, gave an accurate estimate of wait period. I appreciated wifi, plugging station, coffee and popcorn so i was able to work. Thank you very much!
10/11/2023
Sandra S. VERIFIED CUSTOMER
James has always been helpful and diligent about explaining things.
10/11/2023
Neal S. VERIFIED CUSTOMER
It took almost an hour after I arrived at your dealership before I could sign the CC papers and leave With my Prius. The wait was way too long. Solutions are many and obvious
10/11/2023
David H. VERIFIED CUSTOMER
Mike and his team were great!
10/11/2023
Melinda K. VERIFIED CUSTOMER
Mike was super nice, but seemed overly busy. I dropped off the vehicle, walked across the street to shop and goof around. After two hours and 15 minutes, I sent a text message asking how things were going as I had not heard a thing. Did not hear back by the time I walked back across the street, and then Mike went in the back to speak to the tech who wound up being UTL. I walked back behind the building a few minutes later and saw someone working on the vehicle, and then at about the same time Mike said it would be about 45 minutes. It was all “okay”, but would have been so much better if I was updated every hour and for sure it was not cool that I had to text well after two hours of hearing nothing. To top it off, no snacks left and no bottled water! I walked over to Home Depot for nuts and a bottle of water. It’s the little things! Hope next time is a better experience. Thank you for your time. :)
10/10/2023
Louva K. VERIFIED CUSTOMER
The recall work is not complete..but otherwise I was satisfied
10/10/2023
Susan B. VERIFIED CUSTOMER
Great service!
10/10/2023
James B. VERIFIED CUSTOMER
James is great!
10/10/2023
Robert J. VERIFIED CUSTOMER
Great timely service on oil change
10/10/2023
Robert B. VERIFIED CUSTOMER
Very thorough in addressing my needs.
10/9/2023
Tina M. VERIFIED CUSTOMER
Thank you!
10/9/2023
Charlotte C. VERIFIED CUSTOMER
I would normally answer "yes" to this question. The service we receive at Findley in FLagstaff is by far the best we have ever gotten from any dealer. In fact, even though we bought our RAV4 in Prescott, we felt that their service was inferior to Flagstaff so we moved all our saerviceing there.
my last visit was the only one that I have ever had a problem with. Sam came and got me to tell me my car was ready and they would be pulling it up shortly but that the car wash was backed up so it might be a little slow. No problem.
So I stood out in the service bay watching the car wash as vehicle after vehicel came throuhg, but mine was not among them. AFter over a half hour I asked to please bring me my car and it was there in five minutes freshly washed. Apparently It had already gone through the wash before I came out.
I understand a few things falling through the crack. As a business owner I realize that glitches always happen so I am not somplaining about Findley, only about one minor incident. You might want to see how this happened.
I love Findley Flagstaff and will never have my Toyotas (we have 2) serviced anywhere else.
10/8/2023
Donna P. VERIFIED CUSTOMER
Good job
10/8/2023
James R. VERIFIED CUSTOMER
Thank you for checking our car on a Friday afternoon with no appointment.
Great service.