I had 9:15am appt and checked in at 8:40am. I was told it would take a couple of hours which ended up being longer tgan expected. My 4RUNNER got done after 2:00pm.
9/22/2023
Wesley W. VERIFIED CUSTOMER
Clayton provided fantastic customer service and was always communicative and empathetic. I really appreciate his customer service!
9/21/2023
Louise C. VERIFIED CUSTOMER
Thank you much.
9/21/2023
Steve H. VERIFIED CUSTOMER
I received outstanding service today from Michael Hanson. This was my first time having Michael as my Service Advisor. Thank you Findlay Toyota.
9/21/2023
Robert B. VERIFIED CUSTOMER
James is always a pleasure to deal with.
9/21/2023
Bob W. VERIFIED CUSTOMER
**** responded quickly to our request for service! We explained we were on a long road tsrip & needed an early appointment! He kindly worked with us & somehow fit us in. He was so friendly & truly a top notch employee! We have 2 Toyotas & with this type of service will remain loyal Toyota customers. Thank you very much! Again **** was excellent & very much appreciated his helping Toyota customers who were in a pickle!!!
9/21/2023
Jill S. VERIFIED CUSTOMER
Scheduled appt for Monday
Mike called Monday morning. No part. Please come tomorrow
Arrived at dealership on Tuesday
After a coupe hours, Mike said they don’t have all the parts needed to complete the recall. He will call when the part comes in.
This is all well and good. Understandable.
The problem is I drove 5 hours for the recall and now i have to drive the 5 hours again.
Extremely frustrated!
9/21/2023
Michael S. VERIFIED CUSTOMER
Great job ****, thank you.
9/21/2023
Warren S. VERIFIED CUSTOMER
Timely, thank you.
9/21/2023
Eric A. VERIFIED CUSTOMER
Excellent Service !
9/21/2023
Sandy T. VERIFIED CUSTOMER
Yes, happy with the service received as a walk-in. Thanks so much.
9/20/2023
John U. VERIFIED CUSTOMER
Excellent service experience
9/20/2023
Gabrielle E. VERIFIED CUSTOMER
Absolutely amazing staff! Extremely efficient and professional! Took care of all my car needs in a speedy manner!
9/20/2023
Joyce C. VERIFIED CUSTOMER
Zach provided Excellent communication and service, but the wait time was longer than usual. Are you taking walk-ins or not honoring appointment times? Thank you.
9/20/2023
Shane C. VERIFIED CUSTOMER
Sam handled the issue appropriately and took accountability for the mistake, even though the error was out of his control (as we determined the issue originated from mistakes made by the service technician.) Regardless, I do appreciate his response time, his courtesy and his efforts to resolve the issue as quickly as possible.
9/20/2023
The Nordstrom. VERIFIED CUSTOMER
James is awesome. Thanks!
9/20/2023
Rosey G. VERIFIED CUSTOMER
Prompt service
9/20/2023
Sabrina S. VERIFIED CUSTOMER
Zachery was patient, clear, and professional. Very satisfied with my service here.
9/20/2023
Gerald V. VERIFIED CUSTOMER
A job well done!!
9/20/2023
Tyler S. VERIFIED CUSTOMER
Zachery was a great advisor and I will continue going back to him.