Cecil has a friendly attitude, very helpful. She helped me service my side rails to my forerunner..My side rails were not sliding out as we opened the door. The technician told Cecil that the side rails were turned off and they turned it back on.. and then I could see that the driver side did work, but I was curious about the passenger side and I noticed that the passenger side didn’t slide out when I opened the door so I took it back to Cecilia and she was very kind to go have the technician take a look at it again. The technician replaced a two missing bolts and the side step to the passenger side wasn’t plugged in. It was fixed. Cecil gave me an update on my vehicle when I was in the waiting area. She had a great attitude and always smiled.
12/20/2024
Judith M. VERIFIED CUSTOMER
The usual top notch service. Listened to my concerns at the start and followed up to my satisfaction. All personnel we’re do very polite.
However Zachary was not the person I felt with. Sorry to say, I forgot the reps name but he was very good.
12/20/2024
Bruce G. VERIFIED CUSTOMER
Hallie was quick and effective in communicating the time expected to complete our routine maintenance.
12/20/2024
Brian N. VERIFIED CUSTOMER
Did a great job! Communicated well and took care of everything. Appreciate all his help
12/20/2024
Olivia S. VERIFIED CUSTOMER
Zach was extremely friendly and helpful! I had such a positive experience which I’m very grateful for. Thank you, Zach!
12/20/2024
Susan G. VERIFIED CUSTOMER
Thank you
12/20/2024
Daniel L. VERIFIED CUSTOMER
Zach is always great to work with.
12/20/2024
Guy E. VERIFIED CUSTOMER
Second opinion from qualified local mechanic tells me nothing is wrong with my 4 Runner in relation to the reason I came in to Toyota service in Flagstaff about the noise. I have concerns about Toyota Findlay service department in Flagstaffand am very concerned about being charged for a faulty diagnosis. I may review this matter further and I may open a file on this matter.
As a regular customer of FindlayToyota who has purchased at least four new Toyotas from flagstaff Findlay, I am concerned that I may decide to never use Toyota Findlay Service in Flagstaff again . Also a month or so ago I called ahead and was told I could come in for an oil change. As soon as i got there Zack” told me you were too busy after I drove all the way across town on a busy work day of mine. I called ahead and was told I could come in for an oil change. Zack said the folks that told me to come in work at Toyota in Kingman. Well if that’s the case something is wrong. Guy E
12/20/2024
Andreja J. VERIFIED CUSTOMER
The service representative was good and exceeded the expectations. The service price is ridiculous. I have been charged $180 for about 5 minutes of diagnosis. That $180 would not roll into the price of repair had i chosen to do the repair. Finally the quoted price for the repair is literally more than 3 times what I ended up paying at the local tire shop.
12/20/2024
Charles K. VERIFIED CUSTOMER
James was very responsive and great to work with. Thank you!
12/20/2024
Ronald S. VERIFIED CUSTOMER
James Hernandez is an amazing Service representative!
His professionalism is a positive experience.
I truly feel that he cares about his clients.
I’m very comfortable working with James!
Thank you
Ronald S
12/20/2024
Tyler S. VERIFIED CUSTOMER
Best experience I've had at a Toyota dealership!!
12/20/2024
Abdul E. VERIFIED CUSTOMER
Supposedly they repaired the AWD malfunction but it still doing the same thing
12/19/2024
Nehemiah B. VERIFIED CUSTOMER
I waited for over an hour maybe even more to 2+ hours of time without any notifications or updates. However Mr James stated 1 1/2. The link for check in was giving error 404. Walked up to Mr James’s desk for an update and to show the error 404 message. I saw my car was parked and ready but no notification when I walked to Mr James’s desk. Then Mr James sent the notification to me after the fact. He Called for a tech to bring my car around but I was done waiting and needed to go. I told Mr James can I just go take my car because no tech came. Mr James then walked me out so I could leave sooner but I wish I was notified earlier when my car was ready. I also heard other clients disappointed that Mr James didn’t notify us that our cars were ready. Also Mr James was going to charge me an invoice when I had Toyota care attached to my account. He stated, “oh you’re right here it is.” I did not feel confident in him or his actions with me and the other clients vehicles. So this is why I was dissatisfied with Mr James Pellicciotti.
12/19/2024
Tama K. VERIFIED CUSTOMER
Randy was excellent to deal with and we were able to work through matters. Randy is one of the sales managers that I ultimately spoke with.
12/19/2024
Shannon C. VERIFIED CUSTOMER
Celia was very kind and prompt. She provided me with the information needed and once the vehicle was complete, I had it within minutes.
12/19/2024
Vicki A. VERIFIED CUSTOMER
Hallie was extremely pleasant to work with.
12/19/2024
Jessica T. VERIFIED CUSTOMER
Tyler was fantastic. He made us aware of what maintenance is upcoming so we’re prepared for our next visit. Fast and friendly service. Thank you!
12/19/2024
Jonathan D. VERIFIED CUSTOMER
When I dropped the truck off, I asked the service service adviser not to wash the truck.It'd been more hand washed.Everything was wiped down and cleaned.So when I come back to pick the truck up.The truck had been washed in out the parking lot sitting in water drooping all off of it.I was very dissatisfied
12/19/2024
CHRISTINA V. VERIFIED CUSTOMER
Zach is efficient and professional. I appreciated his service!