My parts were ordered in advance of my appointment but wrong parts came in so I didn't get work done.
11/15/2024
Meranda N. VERIFIED CUSTOMER
Thank you for your friendly service
11/15/2024
John B. VERIFIED CUSTOMER
Okay
11/15/2024
Teresa J. VERIFIED CUSTOMER
I like my Toyota and I want to keep it and first time purchase one I’m going to see how it all goes well my first service went great Jimmy P was the person that help me get my Toyota service. Jimmy P was helpful and give me info about service that needed on my Toyota.
11/15/2024
Ronald T. VERIFIED CUSTOMER
You need to work on your telephone system!!!!!
11/15/2024
Allen K. VERIFIED CUSTOMER
Thank you, Celia, for helping me & send my thanks too to your coworkers, John & I'm sorry I missed the young lady's name, she's the one that took my info when I drove in.
11/15/2024
Daniel Y. VERIFIED CUSTOMER
Thank you
11/14/2024
Lina W. VERIFIED CUSTOMER
He is doing his job very well!
Gave me information that I need and estimate time accurately.
11/14/2024
Carlos P. VERIFIED CUSTOMER
Good exelent
11/14/2024
Greg C. VERIFIED CUSTOMER
My Tundra’s 5,000 mile service was terribly. Camera system was partially disabled during service. Now after I left I have to drive back from Sedona to get fixed what was not even broken when I brought the truck in. D- Three hour round trip visit.
11/14/2024
Dorothy G. VERIFIED CUSTOMER
Was there 3 hours. I had an appointment.
11/14/2024
Garrett H. VERIFIED CUSTOMER
Dissapointed… called to get 2 extra keys to my Toyota made. Talked to service at this time and made an appointment for the next day. Went to the parts department and was greeted by “mustache” cause we never got his name. Wasn’t very knowledgeable to say the least.
After the keys were made, tried to start the truck and it wouldn’t start. Went back to him and he said you have to get it coded and you’ll need another appointment. No one told us about that. Had to go back the next day, and after talking to the service manager, he guaranteed it would be done by 12. And that he was sorry for the miscommunication and that was the least he could do. Mind you, only having to pay $170 (great) for both the keys to get coded vs. each one. AFTER spending $90 the previous day to get the keys made.
Called at 12:30 to get a status, the person said someone would call back…. Didn’t hear anything. Called again at 2:45 and spoke with customer service , she said that someone was out test driving it. Zack finally called at 3:05 to let us know it was ready. Super disappointed because my family and I have gotten several cars from here and it’s sad that the customer service has gone down hill.
11/14/2024
Gordon W. VERIFIED CUSTOMER
Fast courteous service!
11/14/2024
Priscilla G. VERIFIED CUSTOMER
Jimmy walked through everything with me and explained everything after job was done.
11/14/2024
Joshua T. VERIFIED CUSTOMER
Thank you for helping me check in and check out
11/14/2024
Ryan P. VERIFIED CUSTOMER
Great service! Will be back!
11/14/2024
Maria D. VERIFIED CUSTOMER
I really liked your dealership and James Pellicciotti was super nice!
Thank you!! I’ll try to come back for service even though I don’t live in the area…
11/13/2024
Hubbard Merrell. VERIFIED CUSTOMER
Disappointed with your team all around. I have a maintenance plan for my new car, but once it's done, and I'm the meantime or company will buy cars elsewhere. I hate to travel to Phoenix for service, so that takes Toyota out of our options.
11/13/2024
Cindy S. VERIFIED CUSTOMER
I was disappointed that your practice of washing the car after service has been eliminated. I had no problem with my service rep