Great customer service, great mechanical service, but just too expensive.
9/27/2024
Rose R. VERIFIED CUSTOMER
**** was great. Professional & took time w/me—am a senior &
appreciated it.
9/27/2024
Jonathan C. VERIFIED CUSTOMER
First off Zachary Butler was amazing. Very professional, and prompt.
I came to the dealership twice because my car said maintenance was required. I thought I needed an oil change. I was told that I didn’t need an oil change and that the light was because my car thought it needed scheduled maintenance that has ahead been done when my car was gold certified. I came in again when the first tech told me to and was given a similar explanation. Now I’m told that there was a heater valve that needed to be replaced.
I also feel like it could have been communicated at some point during the sales experience that getting an appointment takes an average of two weeks, and that the techs won’t give the time of day without one.
9/27/2024
Eric A. VERIFIED CUSTOMER
Michael was professional and efficient
9/27/2024
Ashley ****. VERIFIED CUSTOMER
Friendly and helpful
Thank you!
9/27/2024
Patrick S. VERIFIED CUSTOMER
**** was thorough and helpful throughout the entire process as always even though I made it more complicated than it needed to be.
9/27/2024
William F. VERIFIED CUSTOMER
It seems like 2.5 hours for an oil change and inspection is an unusual amount of time; including tire rotation and wheel balance.
This is not the first time for a 2.5 hour service appointment.
Perhaps, your staff will find a way to expedite future work.
9/27/2024
Timothy S. VERIFIED CUSTOMER
Mike was great and very communicative.
9/27/2024
Louva K. VERIFIED CUSTOMER
Hallie was very helpful& kind .appreciated very much thank you
9/27/2024
Yasmine S. VERIFIED CUSTOMER
**** was great to work with.
9/27/2024
Piero C. VERIFIED CUSTOMER
Excellent service that’s prompt and friendly. Best service in town. I wouldn’t bring my truck anywhere else. When the time comes to buy a new truck, it will be at Findlay.
9/26/2024
Linda W. VERIFIED CUSTOMER
All personnel were very kind!
9/26/2024
Phillip B. VERIFIED CUSTOMER
Kind professional
9/26/2024
Marie H. VERIFIED CUSTOMER
Always great service!
9/26/2024
Dave C. VERIFIED CUSTOMER
The car wash was almost pointless and pulled the trim piece over the passenger doors out of its channel.
**** was good though.
9/26/2024
James T. VERIFIED CUSTOMER
I question the fact that, the right rear tire has no balancing weight on it after I paid for balancing and alignment on top of a service plan I purchased from Toyota. I am questioning that my service invoice states, Reset Maintenance Required Light, when that light never came on, which I indicated to the service advisor.