Hallie was very helpful in answering our questions about the recent recalls on some of the 2023 tundra's. She went above and beyond in explaining the recalls and our options if we experience any issues in the future.
9/6/2024
Patrick K. VERIFIED CUSTOMER
Thanks Mike, appreciate your help with my car as always!
9/6/2024
The Pitcairn. VERIFIED CUSTOMER
Always good service
9/6/2024
Cheryl M. VERIFIED CUSTOMER
So I’ve been taking my truck here for an oil change since I got it. The side panels on the seats broke shortly after I got it and I never brought it up because I thought we broke it. Every time they did the inspection on the truck, no one ever brought it up UNTIL after my warranty expired!! I am so upset about this. Then all I was told was “well you never told us.” But I didn’t bring it up this time, you guys did when you did the inspection. Why wasn’t I told way earlier that this would be covered under warranty??!!
9/5/2024
Bill O. VERIFIED CUSTOMER
Unscheduled maint - repair flat tire - required me to wait 3 hours because I did not have an appointment for a repair that most likely complete in 30 minutes
9/5/2024
Randy D. VERIFIED CUSTOMER
I was very satisfied with my service. From the service manager, service advisor on down. Keep up the amazing service.
9/5/2024
John W. VERIFIED CUSTOMER
This was the worst service experience I have ever had in my life. James will never be my service advisor again, and honestly, I’m not sure if I will ever be able to trust Findlay Toyota for any future services on my vehicles. I had to take my tire purchase elsewhere today. It was a complete disaster.
9/5/2024
Mark N. VERIFIED CUSTOMER
None
9/5/2024
Mike F. VERIFIED CUSTOMER
It was a great experience with our brand new Toyota sienna!
9/5/2024
Wes C. VERIFIED CUSTOMER
Happy customer
9/5/2024
Bart C. VERIFIED CUSTOMER
I'm always happy with the service I get at Findlay Toyota. James was super awesome and efficient. I will be returning:)
9/5/2024
Barbara F. VERIFIED CUSTOMER
The staff is very efficient. Everyone is friendly and helpful.
9/4/2024
Ryan G. VERIFIED CUSTOMER
Every time I bring my vehicle in you fail to meet expectations on timelines of service. Today, it took 3.5 hours to replace a piece of plastic on the seat! Last service, I was there till 6 pm waiting for recall repairs. Beyond that, I was m told the night before I needed to drive my gas tank down to 1/4 or less otherwise the fuel line recall could not be addressed. Previously, you put the wrong fluid in the 4x4 casing and I was at the dealership an additional 4 hours waiting for the service to be completed. I’ve owned now 3 generations of Tundras, however I will be considering other manufacturers moving forward - between the progressively deteriorating quality of manufacturing and the headache of wasting time waiting for repairs on failed parts, it’s time to start looking elsewhere.
9/4/2024
Carol T. VERIFIED CUSTOMER
I was pleased with the service department & appreciated service adviser Hallie Hepler. This was my first experience with Findlay service department & I intend to continue to have my vehicle serviced there.
9/1/2024
Alexandria S. VERIFIED CUSTOMER
Zach was disrespectful and dismissive from the moment I arrived. He never looked up from his computer when I asked him a question and was completely unhelpful and standoff ish when the service I was given on my car was inaccurate. My entire experience with Zach was awful and I will not work with him again. As far as the service my car received, it was inaccurate and the proper tests were not done to properly diagnose it, this lack of detail was going to cost me 1700 dollars and still would not have fixed the problem. I was lied to and said the warranty wouldnt cover this issue. I was taken advantage of at this dealership and I completely distrust the dealership to appropriately care for my vehicle. I have placed phone calls to many managers and to corporate regarding this issue.
9/1/2024
Derrick G. VERIFIED CUSTOMER
Thank you for your services and hard work, everyone was so kind and friendly helping us with our truck
9/1/2024
Katherine Q. VERIFIED CUSTOMER
Excellent service provided by the service team. Kind, courteous, polite, respectful, and clear communication.
8/31/2024
Kristin D. VERIFIED CUSTOMER
Service agent called me from his desk to tell me my vehicle was done despite knowing I was in the lobby. Sent me service forms electronically stating I needed a cabin filter and didn't come tell me ahead of time. So I couldn't approve replacement this service. Recommended other things like wheel balance and alignment which I believe is covered by my pre-maintenence contract I purchased at time I bought vehicle.
8/31/2024
Roy M. VERIFIED CUSTOMER
The service rep and team did a great job completing our Toyota Care service. Thank you.