Findlay Toyota Flagstaff Auto Repair Service

Wow! Randy was awesome! Very knowledgeable! Understanding and AJ the tech was so professional! And to top it all off. Both were easy on the eyes ! I will definitely be back!

Bought a remanufactured transmission from you. When I picked up the transmission was told I would need 3 quarts of fluid so I bought 3 quarts. After installing the new trans it needed the ecm memory reset before driving. I had not driven the vehicle and had it towed in for that service. I informed James that it was low on trans fluid because the 3 quarts of fluid I bought was not enough. I stressed that point several times. When I picked up the car James said it did not need any additional fluid. That they road tested it and checked fluid level at temperature. I questioned several times and was assured it was good to go. I got 1 more quart of fluid before I left. Drove on I40 to I17 & Milton rd. Stopped to check fluid level and it was low by 1 quart. That means when they road tested it and brought it up to temperature it was 1 quart low that whole time and including the drive to I17 and Milton. Not the best way to start off with a new transmission. I had done all I could do to make sure it wasn't driven until teams was full and ecm reset. I even tried to buy more fluid on Saturday to make sure it was full before doing it off. Your website said parts open till 6pm. I got there a few minutes after 5pm and was told the parts department closed at 5pm. The lady behind the counter checked the website while I was standing there and she apologized for the website not having the correct hours listed and said she would leave a note for the parts dept to give my fluid for free for the inconvenience. I look forward to your response.

James was quick and honest and professional. Great experience!

Love getting my car service at findlay toyota,with my service adviser james hernandez.thank you.

Mike took my worries about my car seriously and promptly tested my car. Since I am in the middle of a cross-country move, the quickness of he and his team’s testing of the car has enabled me to continue my teip with confidence and without significant delay. I appreciate Mike’s helpfulness very much.

The service was completed in a timely manner.

I made an appt with service desk and traveled aways for an oil change and to find out the appt was never made. The gentleman James said are you sure you called the right place!?! I said the phone number is on online with flagstaff Toyota. Then was told with no appt it would be almost 3 hrs until it was done. He also stated since it was a Subaru that they would need to get parts from Subaru for an oil change, this was unheard of. The rather than informing me that the oil change was done he called. Didn’t says where to go, so we walked around asking where to pick the car. This whole buying experience was a mess. I also got a dead car battery when I purchased this vehicle and waited 8 hrs for replacement

Good customer service

**** was awesome and thoroughly explained what the tech recommended.

As expected

Whatever this is the logo needs to be updated

Hallie Harper was great. She was very helpful, friendly and knowledgeable.

Thank you, well done

Hallie was amazing! Very helpful and supportive. She walked us through all the steps of the repairs. Thank you!

Took way too long today. However that is not normal for your team. I still am overall satisfied with Toyota of Flagstaff.

Thanks for taking great care of my truck, Mike and crew! I also appreciated the shuttle a lot! Best, Jen

**** was very helpful and able to guide me through planning my maintenance, he even caught a recall and was able get that taken care of while my car was being serviced.

Hallie was very informative and helpful. I hope she will be the one to help us every time we come. The wait was long, but not her fault.

thank you for the service on my vehicle will return for further service

**** was great and service went faster than expected.