Courtesy shuttle service a joke. Waited for at least 35 minutes before shuttle driver showed up to pick up customers. I’d you’re going to provide this service you need to hire more drivers. I decided against taking shuttle.
8/15/2024
Marlin G. VERIFIED CUSTOMER
The service was great! From calling and scheduling the appointment to driving off with my vehicle. Recommendations were made and completed the same day. The trainee and tech were very helpful and friendly.
8/15/2024
Rhoda A. VERIFIED CUSTOMER
James was pleasant, Helpful, polite, etc. He is Good employee.
8/14/2024
Ben C. VERIFIED CUSTOMER
Workers were all very professional and complete the job I asked. However, after the car was serviced the steering wheel now rattles. Which wasn’t an issue before the service.
8/14/2024
Leslie M. VERIFIED CUSTOMER
Great service and communication.
8/14/2024
Flagstaff Field. VERIFIED CUSTOMER
**** handled things smoothly and professionally. Great communication. Thanks!
8/14/2024
Sandra F. VERIFIED CUSTOMER
**** was great as always!
8/14/2024
Melanie R. VERIFIED CUSTOMER
Was not that happy about the truck wash. other than that **** Spigner was very informative and a really polite employee ??????
8/14/2024
Lois L. VERIFIED CUSTOMER
Right from the beginning, I was treated very well by the intake person and Mike kindly gave me what needed to be done and the cost. The driver was very nice when he took me to Red Lobster. And thank you very much for vacuuming my vehicle and for the wash. You guys are an excellent team. Thank you again. Can't proof read because the print is too small.
8/14/2024
Antonio D. VERIFIED CUSTOMER
Hallie provided excellent customer service and was very helpful. I hope she stays with Findlay Toyota. She has great leadership potential.
8/13/2024
Larry K. VERIFIED CUSTOMER
Satisfied with the service
8/13/2024
Lula S. VERIFIED CUSTOMER
My oil cap missing,my engine could have been ruin, the dealership covers their mistake by saying service wasn’t done here,,when I know as a customer all my oil change was done at dealership!!
8/11/2024
Susie N. VERIFIED CUSTOMER
Shop has been very busy and this was my 2nd time coming in without an appointment. My first was with Zack and he wasn’t helpful, eventually just left. I left shonto at 5 am, hoping to squeeze in between appointments and Michael got me in, for which I’m thankful. Customer service isn’t what it use to be, as a Native American, not treated as other customers. I was watching the service advisors explaining and spending more time with nonnatives. I felt out of place, vehicle wasn’t vacuumed and washed. I felt like a ****, what was serviced wasn’t explained and I had to ask. I questioned, was the vehicle serviced?
8/11/2024
Liz D. VERIFIED CUSTOMER
Thank you for diagnosing and repairing my Toyota without an appointment. and at a moments notice Jimmy was great to.deal with!
8/11/2024
Michael T. VERIFIED CUSTOMER
Hallie was great, the issue was caused by rodents and she suggested I check with my insurance company and they covered the damage. Hallie helped me get the documents needed, kept me informed of the status and provided excellent service. Thanks Hallie ????
8/11/2024
Hector A. VERIFIED CUSTOMER
Haley was very professional with me it’s a pleasure working with her
8/10/2024
N. Z. VERIFIED CUSTOMER
Continue the good work
8/10/2024
Jilleen A. VERIFIED CUSTOMER
None of my questions were answered. I had one specific question and I don’t even think it was looked into. I did not receive any paperwork on what was looked at with my car.