When I made an appointment to get my recall taken care of I asked how much it would cost to get an oil change as I thought while I had it in the shop I could get it done. I was quoted $97 but when I picked it up I was charged $145. When I asked why it was so much more then the quote I got the gentleman said that the oil was expensive. I guess I should have got the quote in writing. I wouldn’t mind a few dollars more with tax but 50% more than what I was quoted isn’t right. Also took an hour and a half to get shuttle ride.
7/26/2024
Cecelia K. VERIFIED CUSTOMER
Everything I wanted repair, got done and plus more.
7/26/2024
David S. VERIFIED CUSTOMER
Hallie was fantastic. The service crew forgot to install my wiper blades.
7/25/2024
Patrick W. VERIFIED CUSTOMER
Following service on the car , an engine light appeared. We have never seen an engine light on, on the car before. Had to bring the car back after 44 miles. Mr Butler got right to fixing the mechanics issue on the car.
7/25/2024
Lori M. VERIFIED CUSTOMER
Thank you to you and the maintenance service team. Your front line people were very polite - service was completed past my expectation .
It was easy to trust your Toyota service .
7/25/2024
Linda R. VERIFIED CUSTOMER
Zach was very kind and helpful yesterday, answered a few questions II had, and overall, my experience was positive as always.
7/25/2024
Ginnie B. VERIFIED CUSTOMER
James is excellent
7/25/2024
Randy B. VERIFIED CUSTOMER
Great job Zach! On time, under budget, and repaired! Zach is my go-to now as he listens to my concerns; and his depth of knowledge helps streamline the process. Thanks!
7/25/2024
John F. VERIFIED CUSTOMER
Zach kept me updated and suggested things to watch for the next service.
7/24/2024
Helene J. VERIFIED CUSTOMER
I was told to pick up my vehicle even though it has has and continues to have an AWD malfunction service light on when I connect to the Toyota App.
7/24/2024
Michael F. VERIFIED CUSTOMER
Zach was an awesome Tech Advisor! He checked me in promptly, gave me excellent advice regarding my RAV 4, and kept me apprised of the progress on my vehicle. Excellent service in all respects!
7/24/2024
Jaennette H. VERIFIED CUSTOMER
Honest wait time would be good. 1 1/2 hours to 2 hours. Also, was our personal information compromise by the computer hacking? More snacks and popcorn up keep would have been nice.
7/24/2024
Toni R. VERIFIED CUSTOMER
Thanks for your great service.
7/24/2024
Shannon C. VERIFIED CUSTOMER
Zachery was awesome. He kept us informed, was very personable and answered questions with no hesitation.
7/24/2024
Kristin S. VERIFIED CUSTOMER
Once in, all was a good experience, but having an 8:15 appointment and sitting in a line for 30 minutes and then being without a car for a whole day isn’t great. I had my back brakes done but then just a standard oil change….you just have to plan for an entire day of inconvenience when taking your car in.
7/24/2024
Lisa L. VERIFIED CUSTOMER
Thanks for the quick service. I was a little taken aback by the other dozen cars waiting to check in when I arrived at 8am. Maybe spreading those apt times out so it wouldn’t take 20 min to get checked in? Thanks again, Lisa
7/24/2024
Tim W. VERIFIED CUSTOMER
Zach always takes great care of people even when you guy are super busy
7/23/2024
Douglas C. VERIFIED CUSTOMER
All good.
7/23/2024
Lucas R. VERIFIED CUSTOMER
My truck was very clean and I have confidence it was taken care of.
7/22/2024
Andrew E. VERIFIED CUSTOMER
The service advisor had poor communication skills. He was condescending, argumentative and raised his voice to me over a seemingly simple glitch in the text software that the dealer uses.