As always everyone at Findlay Toyota was great. Zack took great care of me and the young women who checked me in and later brought the car to me were so kind. Thanks
7/21/2024
Kappe R. VERIFIED CUSTOMER
Everything is so much more organized than a few years ago. And the staff seems much more calm
7/21/2024
Christina C. VERIFIED CUSTOMER
Hallie has a friendly smile, upbeat attitude and listens. Nice to be around someone who is genuine and nice. PS: thanks to Jimmy last week who helped me when I unexpectedly stopped by the service center regarding a noise sound that concerned me.
7/21/2024
Taylor G. VERIFIED CUSTOMER
Hallie was super friendly, helpful and genuine. It was nice working with her today.
7/21/2024
Michael S. VERIFIED CUSTOMER
The main reason for the visit was to reprogram a new key. That was ordered nearly three weeks ago and found out today that either the wrong key was ordered and not able to be programmed - or it was never ordered in the first place. I tried to order several times but the computer ordering system was down for quite some time. Not sure why someone couldn’t have picked up the phone to order - instead wait for the computer program to be back up and running. If the computers go down is there absolutely no way to order parts? Have an analog option. We have to drive an hour and a half to Flagstaff so I have to make a special trip that I wasn’t expecting to get this done. We are loyal Toyota folks - but our next vehicle will be bought someplace other than Findlay in Flagstaff. I was not happy with the whole experience. I do understand that mistakes happen - but I feel there is a lack of accountability. And really - why do you not have keys in stock for a RAV4? Makes no sense. This branch has lost my business once we get this new key. Sorry.
7/21/2024
Robert S. VERIFIED CUSTOMER
Well done to the entire Flagstaff Findlay Toyota!! Randy, Jimmy, James, Joe and “detective” Rachel are worthy of applause!!!We were in a real pickle having been stranded on two trips….in the 100 + degree desert due to a mystery problem!!!! Three fine service entities (one in CA) did their best but we continued to suffer being stranded! Findlay Toyota Flagstaff rubbed their hands together and declared….”we want a shot at tacking this problem!” Joe calmed our weary fears and your team Won!
Thanh you all as each person stepped into their particular expertise and we are safe again! With due respect, Bob & Gayle Stafford Williams,AZ
7/20/2024
Michael M. VERIFIED CUSTOMER
N/A
7/20/2024
Charisse O. VERIFIED CUSTOMER
Excellent customer service!
7/20/2024
David G. VERIFIED CUSTOMER
James is always great to work with
7/20/2024
Janet H. VERIFIED CUSTOMER
Outstanding service, trustworthy Fast at getting the job done wouldn’t go anywhere else????
7/20/2024
June B. VERIFIED CUSTOMER
Very knowledgeable and polite service. Thank you.
7/20/2024
Ervin B. VERIFIED CUSTOMER
Thank you
7/20/2024
Rena R. VERIFIED CUSTOMER
Glad to he back on the road
7/19/2024
Robert A. VERIFIED CUSTOMER
Zach is a phenomenal person to work with. He’s very attentive and understanding, seems “unruffleable” And has excellent people skills. All your service managers are fantastic, however, for future work, Zach will be the first person I’ll ask to work with.
7/19/2024
Robert W. VERIFIED CUSTOMER
James was very friendly and did a fantastic job.
7/19/2024
Kyle J. VERIFIED CUSTOMER
Just seemed to make up the amount of time it would take for the 20k service, felt like I was being lied to.
7/19/2024
Mona F. VERIFIED CUSTOMER
Hallie was my service coordinator and she was wonderful. She was professional, thoughtful and went over and above to make sure I got to an appointment in time. I really appreciate the service and will definitely recommend and return!
7/19/2024
Janelle M. VERIFIED CUSTOMER
Jimmy was great, but very disappointed with Toyota Won’t be buying a Toyota ever again.
7/19/2024
Donna G. VERIFIED CUSTOMER
**** Spigner did an excellent job handling the service on my 2018 4R. I am very satisfied.
7/19/2024
Liz B. VERIFIED CUSTOMER
We came in for a recall, and James told me when I got there that it may end up to be two visits. I just wish we had been told that by whoever my husband spoke to when he made the appointment originally.