If the service department finds a problem, I'd rather they showed me and save the part.
5/30/2024
Mary S. VERIFIED CUSTOMER
5 hours for an oil change, tire rotation and alignment. 5 hours!!
That is an unreasonable and insane amount of time for such. You’ve obviously overbooked or over committed or understaffed. And the service guy had zero qualms about it - acted As if it should have been expected.
Horrible communication and even then, I had to inquire about all info retrieved throughout the entire visit by calling and asking. Your text message with invoice and needed repairs shows your employees are too busy to call and connect w your customers.
At 45 years old, this was Not my first basic service and alignment visit. Please don’t treat me like this timeframe is normal or lack of informative and clear communication is okay.
5/30/2024
Jennifer R. VERIFIED CUSTOMER
Michael provided oitstanding customer service.
5/30/2024
Rich L. VERIFIED CUSTOMER
Great
5/29/2024
Geary R. VERIFIED CUSTOMER
Michael kept me up to date with everything regarding the service to my RAV4-couldn’t ask for anything more. Thank you Michael.
5/29/2024
Chris A. VERIFIED CUSTOMER
Keep up the good work!
5/29/2024
Shirley H. VERIFIED CUSTOMER
Excellent service.
5/29/2024
Stuart G. VERIFIED CUSTOMER
Everything was great. Thank you very much!
5/29/2024
Velma R. VERIFIED CUSTOMER
Thanks for servicing my vehicle.
5/29/2024
David G. VERIFIED CUSTOMER
I was notified that I should replace the cab air filter and I marked yes to authorize it and I thought it was done but when I got home from work and read the report , I saw it wasn’t done . I’ m sure it was an oversight on both sides and I’m hoping I can arrange to go back and get it resolved . Other than that , I was very pleased with the service . I was well informed during the servicing of my Tacoma and look forward to bringing it back to your service department for the duration of my ownership .
5/29/2024
Adrienne C. VERIFIED CUSTOMER
Good, efficient service
5/29/2024
Linda M. VERIFIED CUSTOMER
Efficiency
Professional
Friendly
5/29/2024
Louise C. VERIFIED CUSTOMER
I am satisfied with Services done on my car and customer services was great.
5/27/2024
Bryon H. VERIFIED CUSTOMER
**** is always very polite, patient and professional!
5/27/2024
Rebecca F. VERIFIED CUSTOMER
My experience in your service department was the very best I have ever had. The staff was kind, understanding, very informative, and actually I cannot say enough good things. I think along with exemplary customer service, I would have to add integrity. I would be happy to recommend Findlay Toyota Service and the tech Andrew to every one needing service on their Toyota.
5/27/2024
Ken J. VERIFIED CUSTOMER
VERY GOOD with communication with what needed to be done and the progress .
5/26/2024
Kendra H. VERIFIED CUSTOMER
Thank you for today's service. Timing was good. We did have to wait awhile at check in. The guy that took our name never returned. However, a girl came and checked us in.
5/26/2024
Emily F. VERIFIED CUSTOMER
The front brake stutter when descending and the truck pulling to the left were both fixed. Thank you!
5/26/2024
Lisa J. VERIFIED CUSTOMER
Jimmy was great!
5/26/2024
Dalton W. VERIFIED CUSTOMER
She was really nice and very welcoming and just overall great!