James was very communicative and real with us. We did not feel taken advantage of like we did in the past because we’re a younger couple (25). A lot of people in flagstaff assume we are dumb college kids and like to up prices like we don’t understand money and how things work. He didn’t. We appreciated his honesty and attentiveness and we’re satisfied with the price.
2/18/2024
John R. VERIFIED CUSTOMER
Great job
2/18/2024
Christine S. VERIFIED CUSTOMER
Hallie and everyone I interacted with on my first visit to Findly Toyota were very professional and highly customer service oriented. Hallie has kept me informed every step of the way and what my options were for my vehicle that needed a very expensive repair.
2/18/2024
William D. VERIFIED CUSTOMER
I was traveling and you worked me in. Thanks
2/18/2024
Mike P. VERIFIED CUSTOMER
James was very helpful and clear on the process. The service was great.
2/18/2024
Cheryl M. VERIFIED CUSTOMER
It took 5 1/2 hours when I was expecting 3
2/17/2024
Kristen D. VERIFIED CUSTOMER
Randy’s knowledge and experience are fantastic. I appreciate his hi wary and efficiency!
2/17/2024
Todd R. VERIFIED CUSTOMER
Great service at parts and service!
2/17/2024
Steve M. VERIFIED CUSTOMER
Hallie is a nice girl. I wasn't feeling well and she got me out early.
2/17/2024
Derrick G. VERIFIED CUSTOMER
The service was great and James help me out with every question I had with my vehicle.
2/17/2024
Renee R. VERIFIED CUSTOMER
I don’t even know what service I got for $300, so disappointed
2/17/2024
Suzanne B. VERIFIED CUSTOMER
**** is the best!
2/16/2024
Robert F. VERIFIED CUSTOMER
Nothing comes to mind
2/16/2024
Karen M. VERIFIED CUSTOMER
We made an appt for 3:30 and it took 2 hrs to get the oil changed. I don't see that making an appt served any advantage. Zack was nice and friendly, but the length of time to complete the service was ridiculous.
2/16/2024
Gordon W. VERIFIED CUSTOMER
Everything was perfect!
2/16/2024
Robert G. VERIFIED CUSTOMER
Oil pan drain plug was left loose.I called to reports this and never got call back
2/16/2024
Rosebelle N. VERIFIED CUSTOMER
I just didn't like the waiting time for an oil change. I waited for two hours.
2/16/2024
Bridget S. VERIFIED CUSTOMER
Purchased the 2012 Jeep Wrangler from Toyota about 6 months ago with the free oil changes for a year for my 16 year old daughter. My daughter said that it was making a weird noise especially when she turned left. We had an oil change already scheduled so we asked if they could diagnose the weird noise. When we picked it up she was told that everything was fine, no problems. However driving it off the lot she said it was still making the same noise. I scheduled another appointment for the vehicle to be inspected. Was told that there was a leak in the power steering line and that it had been there long enough that the power steering system needed to be replaced because all the fluid had drained out. Asked the service manager, James Gonzales, why it wasn’t discovered when we had it in for the oil change and he said he didn’t know, he wasn’t the one who had it that time. He didn’t look up the previous visit or try to figure anything out. Just wanted to collect my payment and get me on my way. I asked if the leak was caught the 1st time then maybe I wouldn’t have to replace the pump and he said “wee can’t say for certain, probably wouldn’t have been any different “
Feels like there’s no respect for our time and money and we do not feel valued as a customer
2/16/2024
Stephen W. VERIFIED CUSTOMER
Excellent service in every way. James did a great job.