I appreciate the excellent service, including the kind and interesting drivers who gave us a ride home and picked us up when our service was complete.
PS so glad you are replacing the sofas in the waiting room. Long overdue!
11/2/2024
Brian R. VERIFIED CUSTOMER
A+
11/2/2024
James W. VERIFIED CUSTOMER
Andy was excellent
11/2/2024
Robert W. VERIFIED CUSTOMER
There were several unanticipated delays in beginning work on the car. After we had waited several days for work to begin, it was eventually completed in one day. During the delays we were provided with an excellent loaner car without charge. I am pleased with the final result, except that a decorative Toyota hub cover is missing from the left rear wheel.
11/1/2024
Wayne C. VERIFIED CUSTOMER
The part I was not satisfied with: I was told the headlight restoration would take “about an hour”, and the car would be ready by 3:00 pm. (I brought it in at 1:30.) The actual time was 2.5 hours. Austin gave us a $13.49 discount because of the extra time. (About a quarter of my hourly rate in my job.) But the headlights look like new, so we are grateful. Austin probably didn’t have to give us any discount. And it was a chaotic day, with all the sugar-crazed Halloween-addled kids and everything. Good job, Austin.
11/1/2024
Vernon E. VERIFIED CUSTOMER
The needs that my car had were well explained and provided efficiently.
10/31/2024
Virginia J. VERIFIED CUSTOMER
Service was great.
10/31/2024
Douglas G. VERIFIED CUSTOMER
Eveyone did a great job as usual.
10/31/2024
Jimmie W. VERIFIED CUSTOMER
I do not know Juan so this is a generic response. Communication, consistency and reliability continues to be problematic. I've given this feedback before but seems to go into the universe. Thanks for having a vehicle for giving feedback.
10/30/2024
Gordon V. VERIFIED CUSTOMER
My cost for replacing the spark plugs was a little over $130 higher than the estimate I signed when I dropped off the car.
10/30/2024
Stacey B. VERIFIED CUSTOMER
Austin is awesome!
10/30/2024
Debra S. VERIFIED CUSTOMER
Had 8am appointment and drove from Tri-cities. Without even looking at the car, was told diagnosis and fix would likely take all day. Asked if they ran the diagnostic scan tool. “No, that guy won’t be in for another 45 minutes.” Was very disappointed that your dealership wasn’t prepared to test my vehicle after having made the appointment and drove that far.
10/30/2024
Lucille D. VERIFIED CUSTOMER
Fast and good service.
10/29/2024
Renee U. VERIFIED CUSTOMER
Your team is always kind and helpful! THANK YOU!
10/28/2024
Fred M. VERIFIED CUSTOMER
Good popcorn while I wated for the ???? to
B e serviced.
10/27/2024
Michael M. VERIFIED CUSTOMER
Great service
10/25/2024
Erika S. VERIFIED CUSTOMER
Nestor was great! The whole service team was wonderful. Quickly jumped on our concerns/issues without hesitation. We were back on the road quickly. Walla Walla Toyota is exceptional.