From the friendly greetings from staff to the quick time of service on my car, I was very pleased. Your customer service has improved.
9/10/2024
Steve L. VERIFIED CUSTOMER
I’ve worked with Nestor before during service appointments. Great guy. Very helpful. Professional. Trustworthy.
9/10/2024
Melinda M. VERIFIED CUSTOMER
You have good customer service and it was fast and efficient….
9/7/2024
Carlos A. VERIFIED CUSTOMER
Nop
9/7/2024
Tim D. VERIFIED CUSTOMER
I made a written request and reiterated it with the service manager but the work wasn’t done. I had to leave the vehicle for an extra day to get the work done. I was also not made aware of any of the recommendations upon picking up my vehicle. The cabin air filter needs replaced, and I would have had them do that. There was also a recommendation to have the fuel injectors cleaned, and this wasn’t mentioned either.
I also got a phone call from Toyota saying “we see you haven’t brought your Tundra in for service lately and I’d like to get that scheduled.” I received this call while my vehicle was in your shop being worked on.
In total, it was really clear that this entire process severely lacked effective communication at all levels in the dealership.
9/7/2024
Robert H. VERIFIED CUSTOMER
It wasn’t Andy’s fault, but the crew failed to check the tire air pressure as the front left was low. It was not a “setup “ on my part, I just happened to check the tire pressures on the panel. I noticed the multi point inspections were not nearly as detailed as they once were.
9/7/2024
Anne K. VERIFIED CUSTOMER
I am 70 year old women who has a limited understanding of cars. I bring my car to “my dealer” because I want to trust that they will take care of me and my car. I don’t want to hear that I need to schedule on line. I was already nervous because I didn’t know what the problem is and I don’t know what type of an appointment to schedule. I want an option to speak to someone in person.
9/7/2024
Nancy M. VERIFIED CUSTOMER
Great service. Thank you!
9/5/2024
Christopher R. VERIFIED CUSTOMER
Fast friendly
9/5/2024
Sherry C. VERIFIED CUSTOMER
thankyou for getting my ac repaired so quickly
9/5/2024
Nathan V. VERIFIED CUSTOMER
Speedy and efficient.
9/4/2024
Dorene B. VERIFIED CUSTOMER
He gave me exceptional customer service….
9/4/2024
Chuck R. VERIFIED CUSTOMER
Everything went just fine and I was very satisfied thank you
9/4/2024
Karen F. VERIFIED CUSTOMER
Finished service in less than an hour.
9/4/2024
Jill H. VERIFIED CUSTOMER
It was time for a scfeduak maintenance for our 2015 RAV 4,and as always, I was pleased and gratified by the competence and politeness of everyone in the service department. Especially Austin Leonetti who went above and beyond beyond...courteous, knowledgeable , accommodating.its always a pleasure to take our vehicles to Walla Walla Toyota.
But please get rid of those god-awful, uncomfortable couches in the waiting area! Seriously!
9/2/2024
Carole H. VERIFIED CUSTOMER
Good job Austin , explained everything!!
9/1/2024
Josephine Q. VERIFIED CUSTOMER
Kept us informed and got us done quickly
9/1/2024
Suzanne S. VERIFIED CUSTOMER
They said everything is checking out OK but the warning lights don't come on for the left and right rear sensors. Other than that service was great