Are all the recommendations for additional service valid? How do I know I can trust whoever authored them? Abajans would tell me what was necessary and show me why and what I might want to do.
7/12/2024
Douglas S. VERIFIED CUSTOMER
Thank you
7/12/2024
Edward M. VERIFIED CUSTOMER
I waited for over 2 and 1/2 hours for the simple service call of some recall and they never took off the maintenance required sign on the dashboard I traveled 84 miles to get this fixed what do you think????
7/11/2024
Robert W. VERIFIED CUSTOMER
The routine maintenance was performed satisfactory and on time.
I was also aware of tire wear, and this was accurately noted. By telephone conversation, I agreed to the purchase of four new tires to be completed by about 4:30 PM. At that point, I would be picked up by your driver to be reunited with my car. However, in the course of the afternoon there were no further updates. I begin calling Toyota at 4:30 but no one would answer the phone. It was about 5:30 or a bit later when I was picked up to receive my car.
No one likes to wait, but a wait is more easily endured if the customer is given regular reports and updated estimates.
Thank you very much,
R Wresch
7/11/2024
Taheem C. VERIFIED CUSTOMER
Nestor was knowledgeable professional and courteous. Nestor is a great individual to have on your team. Thank you Nestor.
7/11/2024
James W. VERIFIED CUSTOMER
Thanks to Oscar and the whole team
7/11/2024
Christa K. VERIFIED CUSTOMER
:) very satisfied!
7/11/2024
Megan B. VERIFIED CUSTOMER
Prompt, polite, engaged, and flexible!
7/11/2024
Kathy C. VERIFIED CUSTOMER
I don’t use Google and it seems to want to do the survey there. As for the service it was busy but would not want to repeat the weather we experienced that day!!
7/11/2024
Jean T. VERIFIED CUSTOMER
Thank you!
7/10/2024
Connie Z. VERIFIED CUSTOMER
You’re the best dealership around!
7/10/2024
Susan J. VERIFIED CUSTOMER
Who is Juan? The guy who checked me in or out? Neither one wore a name tag. And neither one was anywhere near the great attitudes of Oscar and Austin. The check-in was slowed by the person not finding why I was there, he thought I wanted an alignment "check". Austin kept telling him it's for an actual alignment. The guy who checked me out was not friendly at all and didn't seem to want to answer my questions.
Also, I had been told the alignment takes about 1 hour. After 3 1/2 hours I finally called, and had to leave a message. Returned call said it was ready. I don't think you should quote a time for customers to expect and plan around if you can't honor it. I know things happen, but if they do, a phone call would be appropriate.
Sarah, as always, was extremely apologetic and friendly, and I appreciate her. thanks~ susa
7/10/2024
Jeff L. VERIFIED CUSTOMER
Austin was very nice and professional, guided me through the process.
7/10/2024
Edward D. VERIFIED CUSTOMER
Thanks for the great service!
7/9/2024
Charleen K. VERIFIED CUSTOMER
I feel like I was taken advantage of as a woman. I was told I should replace my bad battery, when it was less than a year old. I had it tested at LS and it was perfect. Because of that I have lost trust in McCurley’s.
7/9/2024
Christopher K. VERIFIED CUSTOMER
Service was great, the estimated need for services seem rather high, not reflective of what I’ve already done.
7/9/2024
Duane J. VERIFIED CUSTOMER
Thank you Austin.
7/9/2024
Kimberly B. VERIFIED CUSTOMER
ALWAYS PLEASANT & GREAT CUSTOMER SERVICE. THANK YOU!
7/6/2024
James W. VERIFIED CUSTOMER
Was a busy day in service dept so my service was a bit longer than expected but not a problem for me. Great job.