You and your staff are the best.
Thank them for me.
3/16/2024
Alex E. VERIFIED CUSTOMER
8:30 appointment. No calls or updates by 12:30. I called. Told they’d call me back when the tech got back from lunch. I called again at 1:30. Couldn’t even get to speak to a service person. Finally had to talk to a sales manager who was kind enough to go and get the status. At 1:45 I found that they had not even started working on my vehicle yet. They finally started working on it and had it done in less than 2 hours. Very frustrated with customer service and the fact that a 2 hour job didn’t even get started until 5 hours after my appointment. I would love to have a talk with the service manager.
3/16/2024
Zak K. VERIFIED CUSTOMER
There was some oil? On the front passenger seat. I was able to clean most of it out of the seat but there still appears to be a faint black spot on the seat. Other than that, very pleased with the customer service and maintenance performed on my Tacoma.
3/16/2024
Dylan P. VERIFIED CUSTOMER
Austin was really helpful. I needed to change my battery after it unexpectedly died and Austin went out of his way to check for availability and parts. I was able to drive home with a new battery within a couple hours of calling for help. Great first experience at the dealership with my first Toyota. Definitely will keep coming back for maintenance.
3/16/2024
Michael L. VERIFIED CUSTOMER
Juan was polite and knowledgeable about his job. He was willing to go the extra mile and contact the company holding my warranty.
3/15/2024
Fernando E. VERIFIED CUSTOMER
Austin did an outstanding job today. I’m very impressed with his customer service and attentiveness. Great job Austin. Thank you!
3/15/2024
Richard E. VERIFIED CUSTOMER
Oscars a good man !
3/15/2024
Kam J. VERIFIED CUSTOMER
I am so happy the Lum family has taken over WW Toyota!
3/14/2024
Patrick B. VERIFIED CUSTOMER
Yeah, I’d mentioned to Austin that the right tire was low and needed to repair that I bought them at Toyota didn’t seem to get anything done there. Also I was curious if you guys had stopped washing rigs
Overall, here’s a simple oil change went well
3/14/2024
Sheryl S. VERIFIED CUSTOMER
I appreciate how fast and professionally you were able to work on my pickup.
3/14/2024
George H. VERIFIED CUSTOMER
Great service.
3/14/2024
Genie R. VERIFIED CUSTOMER
Thank you
3/14/2024
Robert F. VERIFIED CUSTOMER
Oscar did a good job and answered my questions well.
3/14/2024
Douglas V. VERIFIED CUSTOMER
Very proffesional & courteous
3/12/2024
Julie H. VERIFIED CUSTOMER
None
3/11/2024
Darla M. VERIFIED CUSTOMER
He was very professional, the couches you have to sit on while waiting are rather low to the ground so people want to sit in the chairs. There are only 4 of them.
3/11/2024
Timothy K. VERIFIED CUSTOMER
It was great service!
3/11/2024
Marnie K. VERIFIED CUSTOMER
Oscar was incredible helpful and patient even having encountered an angry customer while helping me. He handled it with grace and professionalism. Toyota is lucky to have him!