Joe and the service team always does a fantastic job
8/25/2023
Christi S. VERIFIED CUSTOMER
Everyone there is great … I am just aggravated with the car and how the engine light keeps coming back on. I live in Sevierville and I took time from work to bring it back to Alcoa to see what was wrong and the mechanic stated it could be anything but came to the conclusion it was the gas tank seal. Once I was home again the light came back on the next day so I took to Advanced Auto for them to see what the code was and it showed it was the Catalytic Converter. I messaged Scott again and he said to bring it back in so they could figure it out. I told him it would be next week before I could make it. I bought this car for my daughter as she is a new driver and I need for it to be safe for her to drive. She loves the car, I just need it to be fixed so I am comfortable with her driving it with no engine light on. I paid too much for the car anyway and need for it to have no issues. Thank you!
8/25/2023
Celia D. VERIFIED CUSTOMER
Megan was great.
8/25/2023
Teresa F. VERIFIED CUSTOMER
Professional service and personnel.
8/25/2023
Doug D. VERIFIED CUSTOMER
I had an appointment and arrived at 0900. I also had a recall and was told it would take 2 hrs to complete. At 1042 I was told it was done, but then was told they did not have the cable so I would need to be rescheduled. So for an appt. it took an hour forty-five for an oil change. I then was led through the new system to pay on my own which I tried, then Meg tried, but it did not seem to work so we went to the cashier and she checked me out. And when I got the bill we were charged twice and it took a couple of calls to rectify. If it was my first time with you I would not come back, but it's not. Thanks for asking...
8/24/2023
Brenda S. VERIFIED CUSTOMER
Everyone was professional and polite
8/24/2023
Albert C. VERIFIED CUSTOMER
Why must I spend so much time checking texts or e mail? I made appt. On Monday received 9 texts or e mails before Tuesday appointment. Have since received e e mails wanting feedback. I dread the emails and texts worse than the inconvenience and expense of the visit.
8/24/2023
Sandra P. VERIFIED CUSTOMER
I really enjoyed all of your customer services!! I especially loved your shuttle driver! He was very fun to talk with..
8/24/2023
Amy H. VERIFIED CUSTOMER
Meagen Pless is a great asset to Airport Honda. Listens and takes time for customers needs.
8/24/2023
Rose Marry. VERIFIED CUSTOMER
The technician was very informative and showed me the part and the service manager was very helpful in resolving another issue I had before. I would recommend this service center with any serviceable issues you have with your vehicle!
8/24/2023
Linda A. VERIFIED CUSTOMER
Everyone there was very friendly, helpful, & professional. Overal it was a 5 star experience!
8/24/2023
Gwenda G. VERIFIED CUSTOMER
Excellent service
8/23/2023
Timothy R. VERIFIED CUSTOMER
I had an appointment and it still took almost 2 hours.
8/23/2023
Mike T. VERIFIED CUSTOMER
Very satisfied with the service.
8/23/2023
Clark R. VERIFIED CUSTOMER
Hannah did a great job. I was disappointed that my vehicle wasn’t washed and vacuumed after spending $2500.
8/23/2023
Rajan P. VERIFIED CUSTOMER
Excellent customer service
8/23/2023
Laverne M. VERIFIED CUSTOMER
All is good.
8/22/2023
Janice R. VERIFIED CUSTOMER
Excellent service
8/22/2023
Marianne K. VERIFIED CUSTOMER
I have no idea who Handon is. I only worked with Jesse Gilbert who is 10*not just Five.
8/22/2023
Delena K. VERIFIED CUSTOMER
The recall on my vehicle was never mentioned. I knew about it because I got a letter. Nobody discussed the code on my vehicle, oil change, tire rotation and if I remember correctly, some sorta fluid was recommended to be changed…. When I pulled in the bay, I got out of my vehicle, went to service desk, a girl at the desk acknowledged me after I stood there for a minute or so and then told me it would be a minute. She was nice, but acknowledge I’m there when I walk up…. This is my second service trip… I was still not sure what I’m supposed to do… Wait in my vehicle on a service person or get out and go into the service desk area… As I was standing there, 3 other service reps were in one cubicle talking with each other… Ron came to get me, he rung my service out… I asked him about the recall and what the codes meant and who was supposed to discuss those with me… He was very nice and courteous.! My oil change reset had not been done, he done that…. Now it shows 100% with an “ A” under it….. Not sure if the “ A “ is supposed to be there or not.???…. I assume you want honesty.! Thanks, Delena K