Joe and everyone there were great! Amazing job will recommend!
3/3/2024
Dorian B. VERIFIED CUSTOMER
The two ladies that were in the service area did not even acknowledge I was there for almost 4 minutes and then just one said someone would be with me but neither lady called or looked for anyone to assist me and I was there at least 5 minutes when some walked by and asked if I had been helped which he then proceeded to assist me. When my car was done no one came to get me from the waiting area I got text with my results and to pay my bill. Went to talk to someone and again had to wait until someone arrived. WORST SERVICE but the two gentlemen that assisted me were polite. You need to work on customer service, this is a 2 rating!!!!
3/3/2024
Melanie B. VERIFIED CUSTOMER
Prompt service! I felt like the staff was professional and trustworthy. I would recommend anyone to come to this dealership
3/3/2024
Juanita G. VERIFIED CUSTOMER
Fast, excellent service. Very friendly and helpful staff. The personalized , regular communication via text as well as face to face means a great deal to me. Regular updates as to progress are so helpful when you are waiting for service work completion. Airport Honda’s Service Department is outstanding!
3/2/2024
Trustin H. VERIFIED CUSTOMER
Meagan kept me informed and is very professional.
3/2/2024
Joe G. VERIFIED CUSTOMER
Meagan is and has been awesome every time I went to Airport Honda
3/1/2024
Patsy M. VERIFIED CUSTOMER
Everyone was very helpful and Jesse Gilbert is the best always calls and checks in on how everything is going .Will highly recommend Jesse to everyone who is looking to buy a new car .
3/1/2024
Linda F. VERIFIED CUSTOMER
After 13 years of satisfaction i feel taken advantage of. It is not the fault of the service advisor but Honda people working with my vehicle.
I returned the car after the problem i supposedly had and spent $1500 to be fixed only to be told the same issue was something else than what i had paid for.
And i am leary of any warranty.
I can not rely on a quote for needed work either.
Sorry but it looks like your service is no mor reliable than the shade tree mechanic.
3/1/2024
Marsha B. VERIFIED CUSTOMER
I was surprised that i needed a front and rear alignment after 22 days of ownership of a brand new vehicle , especially since it was normal driving. I am honestly abit fearful going forward about how easily it may or may not be to knock the vehicle out of proper alignment. Thanks for your help. This is my first new car and there’s a learning curve, appreciate everyone’s kindness.
3/1/2024
Herbert W. VERIFIED CUSTOMER
Hannah was very polite and professional. But there was a young man and I didn’t get his name but he was extra polite. Very mannerly. He had curly hair and was moving cars. Since it was lunch time and the cashier was gone, he checked me out and then walked me to my car. I might add that while I waited I went to parts to buy a bulb for my car. That time the cashier was there. She was another very competent young woman. I must say those three people made this a good experience. Give all three a pat on the back.
3/1/2024
Michael C. VERIFIED CUSTOMER
Great customer care. On time and very professional. I do wish your dealership was easier to get into and out of off Alcoa Hwy. Very dangerous especially during rush hour. WOW!
2/29/2024
Colleen V. VERIFIED CUSTOMER
Both quick and easy. Meagan was great to work with.
2/29/2024
Danny L. VERIFIED CUSTOMER
Good service, good turn around time, always friendly…
2/29/2024
Julie H. VERIFIED CUSTOMER
Meagan is great!! Always on top of everything. Keeps me aware of everything going on with my vehicle. She is the best!!!
2/29/2024
Alexis D. VERIFIED CUSTOMER
She was very sweet. She made sure everything was working and all service messages on my car were checked and reset before I drove off. Fast service, Thank you.
2/29/2024
Shirley S. VERIFIED CUSTOMER
Joe was very helpful very informative. Very professional
2/29/2024
Doug Justus. VERIFIED CUSTOMER
Meagan always does a great job!
2/29/2024
Kristen O. VERIFIED CUSTOMER
Everyone was very nice and helpful. Super easy dropoff and pickup. Quick and easy communication throughout even though I didn't wait on site.
2/29/2024
Jay Y. VERIFIED CUSTOMER
Meagan is always fantastic!
2/29/2024
Wes M. VERIFIED CUSTOMER
Disappointed that the tech could not hear the humming noise. I am in my vehicle this morning and can clearly hear it.