Sullivan Brothers Toyota Auto Repair Service

Bob is a great ambassador for your company.

The tonneau cover install looks great. However, the warranty body work (door trim) is amateurish. It's already peeling off, but it looks nothing like the factory install, including not being aligned properly. I am hesitant to consider using your body shop again, as the quality of work seems extremely poor. It's the opposite of what I've experienced on the sales side so far.

Christian was very professional

3 hours for an oil change I had an appt for put my spare tire on and it’s all misbalanced and didn’t connect the tire pressure warning system stuck with my car beeping at me

Bill Collins is and has always been professional, trustworthy and timely. He is loyal to the Company which in turn makes him loyal to his customers.

Thank you

She is really annoying.

Bob is easy to interact with keeps his promise and very knowledgeable

I just west to pick up my vehicle. A gentleman asked me if I was there to pick up the car and then my name but he could not find the work order ( wearing a Newton patriots jersey) . I tried to make lite of the situation and joked, “ did you lose my car?” I showed the work order to him on my phone, which reports Samantha as the service associate. He asked her for assistance but she could not find it either . She then insulted me by asking in a condescending manner, “Are you sure someone didn’t already picked it up?” I know I’m old, but no need to get insulted. The man with the Newton jersey eventually found my car. He was very helpful and I’m sorry I didn’t get his name. Joe Scala

Thank you

Bobby in Service is the man, called in for appointment for my dying battery and got it done same day. Thank You

I was given the wrong tires than I ordered/was quoted and was overcharged even though I confirmed the amount with Dave, Bob and Bill. I waited over an hour Tuesday night to pickup my car bc there was only 1 person just to find these 2 things out.

Very pleasant, completely professional , answered all my questions and addressed all issues. Very satisfied

Unfortunately my Sullivan Brothers experience was sub par this time. When j got there I was the only car in the bay and there was no service tech to check me in. They said I had to wait with the car for them to get an ipad. The online system seems to be slowing down the process for the customer. Even at the desk, I’m still signing paper copies and digital copies. There were not a lot of service staff there so it seemed that my staff member, Patty, was overwhelmed with 4 customers waiting for updates on their car. When my simpler service was done, I still had to wait 45 min to be able to take my car home. I ended up just going to find Patty after she told me my car would be ready in 5 min. Once I was able to find her it took another 15 min to finish both paperwork and digital paperwork at her desk. I was trying to be understanding of limited staff and Patty having a lot of customers waiting. But most of our time at the counter was spent by me listening to her complain about her arthritis and how it prevents her from doing her job at a speed she used to do it. I felt bad for her but also awkward because as a customer, I’m a little frustrated at this point and I can tell the others waiting around the service desks are too! There was another woman offering to help check customers out but Patty said no, which meant the customers had to wait. All in all, it took 2 hours and 45 min for me to get a tire rotation, multi point inspection and a state inspection. Usually I can get out of there in 1 hour for that service.

I don't like the new system where I don't talk to the reo/Bob. Too impersonal

Christian Small was very inviting and courteous. His positive energy is infectious and he delivered amazing customer service. It’s always a seamless visit dealing with him. I always know I’m in good hands. Thank you Christian.

Christian was great and made everything so easy. I really appreciated the communication and efficiency through the whole process. Thank you.

Bill is a man of his word

As always, Bob was wonderful to work with! He suggested a Toyota maintenance plan to help me save significant money on future services. I fully trust that my Prius is in very good hands when I bring it in for service!”. It is always pleasant to interact with him and he provides great customer support. Thanks, Bob!

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